GetFeedback vs Forms

Accelerate your customer experience program with GetFeedback’s CX agile platform. Customers can submit feedback wherever they are: web, email, chat, communities, SMS, and more. Turn feedback data into action faster and drive better customer experiences with GetFeedback and Slack. With the GetFeedback app for Slack, you can: • Close feedback loops by allowing your team to respond faster to real-time alerts when customers are facing issues. • Setup conditions and logic for feedback notifications, ensuring teams are only receiving notifications when feedback is valuable. • Map specific feedback surveys to multiple channels for team alignment and visibility. Not sure where to get started? Get inspired with some examples Identify in-app/website bugs to engineering/product. Example: feedback regarding a broken link is sent to the #product-team” channel. Technical issues to the support team. Example: customer needs support in building a survey and #survey-support is notified. Customer sentiment feedback to the success team. Example: feedback from East Coast accounts are sent to the #east-coast-csm channel. Send qualified leads to the sales team if a lead asks a question or gives feedback on the corporate website. Example: prospect on the website gives a ‘thumbs up’ to pricing information and #sales-team is alerted. Want to learn more about how to use GetFeedback for Slack? Visit our Help Center article. This app is only available to GetFeedback customers.

Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace. With all the chatter of Slack, Forms ensure that the important information is always sent through. No more time spent requesting additional information or digging through lengthy responses in support channels that miss out vital bits of information. Forms are easy to manage and easy to use: Use the built-in dashboard to create the form you want Assign it a name, description and titles for your fields Assign the channels or keyword that will trigger the form Search for all your forms in Slack Edit, preview and delete forms without needing a separate login Submitted form responses will be formatted and sent to the channel We've also added 5 different form input types. Each input can have its own title assigned so user's know exactly what information to submit. You can add to your form: Single line inputs for quick answers like URL's Multi-line inputs for descriptions and explanations Date pickers Channel selectors that will load in all the public channels from your workspace User selectors that will let forms users select users in their form submission Forms can be assigned to specific channels or can be triggered by a keyword. Just use the /form keyword slash command to trigger the form with your keyword or assign it to a channel and let people open up your form by just sending /form. Every team can use forms to improve the information flow of their Slack team. Forms help ensure that structured information is well-formatted and not lost, while conversations can continue to happen. The Slack Forms app is perfect for: Teams with support channels Teams that want to collect anonymous feedback Responses that require users to submit a date, user or channel When you need responses to have mandatory fields ==== Privacy ==== We’ve worked with some of the biggest teams on Slack to ensure that our app works securely within your organization. We ensure this by: Never logging or storing your message information Using the official Slack API Only requesting permissions that are needed Not requiring user level access Encrypting basic information needed about your workspace using advanced encryption standards If you have any questions we'd love to chat! https://formsforslack.com/pages/contact