Is Zendesk or Forms cheaper?

Forms is the cheaper option — it offers a free plan (Paid with free trial). Zendesk starts at Included with service subscription. Both publish their pricing on the Slack Marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Zendesk or Forms?

AppRanks cannot recommend one over the other from published marketplace data: the Slack Marketplace does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.

Which is faster to set up, Zendesk or Forms?

Both apps are one-click installs from the Slack Marketplace. AppRanks doesn't measure setup time directly, and the Slack Marketplace publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Slack Marketplace teams?

Zendesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Forms typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Zendesk and Forms?

Migration support varies by app and category. Zendesk and Forms both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Forms" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Zendesk vs Forms — Slack

Forms vs Zendesk

Side-by-side comparison · 24 data points

Forms

No rating yet

Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace.

slackPaid with free trial

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1. Listing metadata

Field-level data

	Zendesk	Forms
Tagline	“Connect Zendesk Support and Slack to track requests, coordinate teams, and streamline your workflow in one place. Use message actions to create tickets and add comments directly from Slack so your agents can quickly resolve requests.”233 chars	“Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace.”166 chars
Description	1877 / 10000 chars19% used	2382 / 10000 chars24% used
Screenshots	3 images	4 images
Languages
Platforms	Slack	Slack
Developer
Listed	—	—
Last updated	—	—

Feature comparison between Zendesk and Forms
Metric	Zendesk	Forms
Free plan	—	★ Yes
Pricing	Included with service subscription	Paid with free trial

4. App details

Long-form description · keyword frequency

Zendesk

Connect Zendesk Support and Slack to track requests, coordinate teams, and streamline your workflow in one place. Use message actions to create tickets and add comments directly from Slack so your agents can quickly resolve requests. Included features * Track tickets with real-time notifications in any Slack channel * Use custom triggers to keep your teams up to date * Resolve requests automatically with AI agents * Connect agents to experts using side conversations * Set up the app easily across your entire Slack workspace Employee Service AI agents Automatically resolve employee requests end-to-end, right here in Slack. This feature is only for eligible Employee Service customers. Employee Service AI agents can: * Search and summarize information from across connected sources like Confluence, Google Drive and SharePoint to surface trusted answers instantly, directly in Slack * Respect permissions at the source, make sure employees only see what they're supposed to * Connect to no-code automated workflows to execute multi-step tasks across systems Answers are generated by AI and may be inaccurate. Review answers and references carefully. This app is free with any Zendesk subscription. Learn about subscription pricing: https://www.zendesk.com By enabling this app, you agree to the Built by Zendesk Terms of UseMore ways to use Zendesk in SlackAutomate with Workflow BuilderWorkflow Builder&ast; lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like Zendesk to workflows to manage work and processes from Slack, and use templates to get started quickly.&emsp13;Learn more about automations Templates available for Zendesk: Create Zendesk ticket from emoji reactionUse emoji reactions to turn Slack messages into Zendesk tickets &ast;Workflow Builder is only available on paid subscriptions

Top keywords

zendesk9×3.25%
slack8×2.89%
agents5×1.81%
ai4×1.44%
employee4×1.44%
requests4×1.44%
ai agents3×1.08%
answers3×1.08%
connect3×1.08%
employee service3×1.08%
only3×1.08%
resolve3×1.08%

Forms

Let your team create, manage and use forms all in Slack! The Forms app is the only Slack app available that lets your team manage forms right in your Slack workspace. With all the chatter of Slack, Forms ensure that the important information is always sent through. No more time spent requesting additional information or digging through lengthy responses in support channels that miss out vital bits of information. Forms are easy to manage and easy to use: Use the built-in dashboard to create the form you want Assign it a name, description and titles for your fields Assign the channels or keyword that will trigger the form Search for all your forms in Slack Edit, preview and delete forms without needing a separate login Submitted form responses will be formatted and sent to the channel We've also added 5 different form input types. Each input can have its own title assigned so user's know exactly what information to submit. You can add to your form: Single line inputs for quick answers like URL's Multi-line inputs for descriptions and explanations Date pickers Channel selectors that will load in all the public channels from your workspace User selectors that will let forms users select users in their form submission Forms can be assigned to specific channels or can be triggered by a keyword. Just use the /form keyword slash command to trigger the form with your keyword or assign it to a channel and let people open up your form by just sending /form. Every team can use forms to improve the information flow of their Slack team. Forms help ensure that structured information is well-formatted and not lost, while conversations can continue to happen. The Slack Forms app is perfect for: Teams with support channels Teams that want to collect anonymous feedback Responses that require users to submit a date, user or channel When you need responses to have mandatory fields ==== Privacy ==== We’ve worked with some of the biggest teams on Slack to ensure that our app works securely within your organization. We ensure this by: Never logging or storing your message information Using the official Slack API Only requesting permissions that are needed Not requiring user level access Encrypting basic information needed about your workspace using advanced encryption standards If you have any questions we'd love to chat! https://formsforslack.com/pages/contact

Top keywords

forms12×3.04%
form10×2.53%
slack9×

Forms vs Zendesk

Forms

1. Listing metadata

Zendesk

At a glance

AppRanks verdict

2. Categories & rankings

3. Activity in the last 90 days

Zendesk · 1 changes

Forms · 1 changes

4. App details

Frequently asked

Is Zendesk or Forms cheaper?

Should I choose Zendesk or Forms?

Which is faster to set up, Zendesk or Forms?

Which works better for small vs large Slack Marketplace teams?

Can I migrate data between Zendesk and Forms?

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