Zendesk is the #26 ranked productivity app on Slack, priced included with service subscription, as of Sep 11, 2026.
AppRanks data: Zendesk ranks #26 in Productivity on Slack Marketplace, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zendesk is a newly-listed Slack app with a limited review volume. It is listed in the Productivity category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- No standout positives based on current data signals.
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (Included with service subscription) — evaluation requires committing payment details
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About Zendesk
How Zendesk works
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Connect Zendesk Support and Slack to track requests, coordinate teams, and streamline your workflow in one place. Use message actions to create tickets and add comments directly from Slack so your agents can quickly resolve requests. Included features * Track tickets with real-time notifications in any Slack channel * Use custom triggers to keep your teams up to date * Resolve requests automatically with AI agents * Connect agents to experts using side conversations * Set up the app easily across your entire Slack workspace Employee Service AI agents Automatically resolve employee requests end-to-end, right here in Slack. This feature is only for eligible Employee Service customers. Employee Service AI agents can: * Search and summarize information from across connected sources like Confluence, Google Drive and SharePoint to surface trusted answers instantly, directly in Slack * Respect permissions at the source, make sure employees only see what they're supposed to * Connect to no-code automated workflows to execute multi-step tasks across systems Answers are generated by AI and may be inaccurate. Review answers and references carefully. This app is free with any Zendesk subscription. Learn about subscription pricing: https://www.zendesk.com By enabling this app, you agree to the Built by Zendesk Terms of UseMore ways to use Zendesk in SlackAutomate with Workflow BuilderWorkflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like Zendesk to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations Templates available for Zendesk: Create Zendesk ticket from emoji reactionUse emoji reactions to turn Slack messages into Zendesk tickets *Workflow Builder is only available on paid subscriptions
Screenshots
Category rankings
As of Sep 22, 2026- Productivity#26of 600Top 5%
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Competitors & alternatives
Zendesk doesn't have curated competitor matchups yet. Other tracked productivity apps on Slack:
Where Zendesk stands in the Productivity category
Zendesk ranks #26 of 600 apps in the Productivity category, placing it in the top 5% of the listing.
Frequently asked questions
What is Zendesk?
Zendesk is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Who uses Zendesk?
Zendesk is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Productivity category on Slack.
Where does Zendesk rank on Slack?
Zendesk currently sits at position #26 in the Productivity category on Slack. That places it in the top 4% of 600 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.