Side-by-side comparison · 24 data points
Post purchase, NPS & attribution surveys you can query with your own AI. Unlimited responses.
| Grapevine Post Purchase Survey | Zigpoll Customer Surveys | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Post-purchase, NPS, on-site, email & SMS surveys. AI insights reveal what actually drives sales.
| Metric | Grapevine Post Purchase Survey | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 219 | ★ 548 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | ★ 4 |
| Review velocity (30d) | ★ 13 new | 11 new |
| Languages | 7 supported | 1 supported |
| Listed since | Aug 2017 | Apr 2019 |
Grapevine Post Purchase Survey and Zigpoll Customer Surveys are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Grapevine Post Purchase Survey at Free trial available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Zigpoll Customer Surveys has the larger user base (548 reviews vs 219), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Grapevine Post Purchase Survey's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Grapevine Post Purchase Survey audit • Zigpoll Customer Surveys audit
| Last updated | — | — |
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| Keyword | Grapevine Post Purchase Survey | Zigpoll Customer Surveys |
|---|---|---|
| surveys | #2 | #1 |
| survey | #2 | #1 |
| product feedback | #2 | #3 |
| customer feedback surveys | #6 | #1 |
| post purchase survey | #1 | #7 |
| Signal | Grapevine Post Purchase Survey | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 5.0 ★ (219) | 5.0 ★ (548) |
| Rating distribution | 597% 43% 30% 20% 10% | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | +3 | +4 |
| Reviews · last 30 days | +13 | +11 |
| Reviews · last 90 days | +29 | +36 |
Both Grapevine Post Purchase Survey and Zigpoll Customer Surveys offer paid plans only. Grapevine Post Purchase Survey starts at Free trial available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Grapevine Post Purchase Survey (5.0★, 219 reviews) and Zigpoll Customer Surveys (5.0★, 548 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Zigpoll Customer Surveys does carry the larger published review base (548 vs 219). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Zigpoll Customer Surveys has the deeper published review base (548 vs 219), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Grapevine Post Purchase Survey typically suits early-stage and growth-mode teams based on its published review base (219 reviews). Zigpoll Customer Surveys typically suits early-stage and growth-mode teams based on its published review base (548 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
We use Grapevine to measure NPS and gather feedback from our customers. The app works well in Shopify, is really easy to use, and offers many options at a fair price! It’s an awesome tool for gaining valuable insights about customer experience. The support is also great, Sam responds fast and helps anytime we need. Hig
This app is very user friendly. And the team is super helpful. Highly recommend it!
Works well - And fairly priced - Very Happy
This has worked great for us at a good price.
Jason responds super fast; the app is very useful and lets you collect a huge amount of data. It's the best one on the market—I highly recommend it. It's the only one on the market that offers multilingual support.
Migration support varies by app and category. Grapevine Post Purchase Survey and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Grapevine Post Purchase Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great survey app - extensive and thorough. I use Zigpoll for one big survey this past month to get insight into moving my product line forward and it really paid off. My customers sailed through it and answered every question. Easy to set up. Easy to get the results. I had one little misunderstanding at the end which w
Pretty straightforward to use, functionality we need is all there. Good reporting tools. The Zigpoll app is flexible and works well. Developer quick to respond and help with any questions.
