Side-by-side comparison · 24 data points
Voice, video & live chat helpdesk. Reply inside tickets with audio, video or screen share.
| WhatsDesk Voice‑Video Helpdesk | Yuma AI | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | WhatsDesk Voice‑Video Helpdesk | Yuma AI |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 9 |
| Free plan | Yes | Yes |
| Pricing | Free | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | — | 2 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2025 | May 2025 |
Based on the data on this page, Yuma AI is the stronger choice for most Shopify App Store merchants — 5.0★ vs WhatsDesk Voice‑Video Helpdesk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: WhatsDesk Voice‑Video Helpdesk at Free, Yuma AI at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Yuma AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — WhatsDesk Voice‑Video Helpdesk's 0-review base may include the workflow context that matches your specific use case better than Yuma AI's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: WhatsDesk Voice‑Video Helpdesk audit • Yuma AI audit
| Keyword | WhatsDesk Voice‑Video Helpdesk | Yuma AI |
|---|---|---|
| help desk | #48 | #34 |
| helpdesk | #116 | #27 |
| contact forms | #205 | #59 |
| contact form | #208 | #61 |
Both WhatsDesk Voice‑Video Helpdesk and Yuma AI offer paid plans only. WhatsDesk Voice‑Video Helpdesk starts at Free; Yuma AI starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Yuma AI holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Yuma AI has the deeper published review base (9 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
WhatsDesk Voice‑Video Helpdesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Yuma AI typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. WhatsDesk Voice‑Video Helpdesk and Yuma AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WhatsDesk Voice‑Video Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
