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Voice, video & live chat helpdesk. Reply inside tickets with audio, video or screen share.
| Metric | Shop | WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| Rating | 4.8 ★ | — |
| Total reviews | 7.4k | 0 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Built for Shopify | — | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 317 new | — |
| Languages | 21 supported | 1 supported |
| Listed since | Sep 2020 | Nov 2025 |
Based on the data on this page, Shop is the stronger choice for most Shopify App Store merchants — 4.8★ vs WhatsDesk Voice‑Video Helpdesk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Shop at Free, WhatsDesk Voice‑Video Helpdesk at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shop has the larger user base (7,371 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. WhatsDesk Voice‑Video Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shop; mid-market and enterprise merchants with specific feature requirements should evaluate both — WhatsDesk Voice‑Video Helpdesk's 0-review base may include the workflow context that matches your specific use case better than Shop's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shop audit • WhatsDesk Voice‑Video Helpdesk audit
| Last updated | — | — |
|---|
| Keyword | Shop | WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| shop | #1 | Not ranked |
| shoppers | #1 | Not ranked |
| push notifications | #9 | Not ranked |
| help desk | Not ranked | #49 |
| helpdesk software | Not ranked | #50 |
Not featured in any section recently.
No tracked changes.
| Signal | Shop | WhatsDesk Voice‑Video Helpdesk |
|---|---|---|
| Average rating | 4.8 ★ (7.4k) | 0.0 ★ (0) |
| Rating distribution | 591% 46% 31% 21% 12% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +86 | — |
| Reviews · last 30 days | +317 | — |
| Reviews · last 90 days | +1.2k | — |
Both Shop and WhatsDesk Voice‑Video Helpdesk offer paid plans only. Shop starts at Free; WhatsDesk Voice‑Video Helpdesk starts at Free. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Shop fits better if you prioritize rating consistency; WhatsDesk Voice‑Video Helpdesk is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,371 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shop typically suits established stores with steady traffic based on its review-base composition (7,371 reviews). WhatsDesk Voice‑Video Helpdesk aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Shop and WhatsDesk Voice‑Video Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WhatsDesk Voice‑Video Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
for my first start the experience is fantastic.
I stopped my campaigns on June 15th, but I'm still getting charged. Your support told me that even when I turn a campaign off, I keep getting charged for the next 7 days or so, even though it's not running anymore. How does that work? If the ads aren't running, why am I still paying? With Meta or TikTok, when I turn my
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