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1. Listing metadata
Field-level data| Returbo | Tru Identity Compliance | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Returbo | Tru Identity Compliance | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Mitigate product compliance globally, including food and drug, cosmetics, and other regulatory risks
| Metric | Returbo: Returns and Exchanges | Tru Identity Compliance |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 88 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | ★ 5 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2023 | Dec 2024 |
Based on the data on this page, Returbo: Returns and Exchanges is the stronger choice for most Shopify App Store merchants — 5.0★ vs Tru Identity Compliance's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Returbo: Returns and Exchanges at Free trial available, Tru Identity Compliance at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Returbo: Returns and Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tru Identity Compliance's 0-review base may include the workflow context that matches your specific use case better than Returbo: Returns and Exchanges's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Returbo: Returns and Exchanges audit • Tru Identity Compliance audit
| Keyword | Returbo | Tru Identity Compliance |
|---|---|---|
| protection returns | #6 | Not ranked |
| returns and exchanges | #8 | Not ranked |
| and exchanges | #11 | Not ranked |
No tracked changes.
Both Returbo: Returns and Exchanges and Tru Identity Compliance offer paid plans only. Returbo: Returns and Exchanges starts at Free trial available; Tru Identity Compliance starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Returbo: Returns and Exchanges fits better if you prioritize rating consistency; Tru Identity Compliance is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Returbo: Returns and Exchanges has more onboarding documentation maturity (88 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Returbo: Returns and Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (88 reviews). Tru Identity Compliance aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Returbo: Returns and Exchanges and Tru Identity Compliance both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tru Identity Compliance" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
