Side-by-side comparison · 24 data points
Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
| Rapid Reviews | Detective FAQ Chat & Helpdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.
| Metric | Rapid Reviews: Product Reviews | Detective FAQ Chat & Helpdesk |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | ★ 114 | 16 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | ★ 5 | 3 |
| Featured placements | 1 | — |
| Languages | 1 supported | 1 supported |
| Listed since | May 2022 | May 2020 |
Rapid Reviews: Product Reviews and Detective FAQ Chat & Helpdesk are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Rapid Reviews: Product Reviews at Free trial available, Detective FAQ Chat & Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Rapid Reviews: Product Reviews has the larger user base (114 reviews vs 16), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Detective FAQ Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Rapid Reviews: Product Reviews audit • Detective FAQ Chat & Helpdesk audit
| Keyword | Rapid Reviews | Detective FAQ Chat & Helpdesk |
|---|---|---|
| help desk | #159 | #291 |
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Both Rapid Reviews: Product Reviews and Detective FAQ Chat & Helpdesk offer paid plans only. Rapid Reviews: Product Reviews starts at Free trial available; Detective FAQ Chat & Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Rapid Reviews: Product Reviews (5.0★, 114 reviews) and Detective FAQ Chat & Helpdesk (4.9★, 16 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Rapid Reviews: Product Reviews fits better if you prioritize rating consistency; Detective FAQ Chat & Helpdesk is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Rapid Reviews: Product Reviews has more onboarding documentation maturity (114 reviews vs 16), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Rapid Reviews: Product Reviews typically suits early-stage and growth-mode stores based on its review-base composition (114 reviews). Detective FAQ Chat & Helpdesk aligns more with early-stage and growth-mode stores (16 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Rapid Reviews: Product Reviews and Detective FAQ Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Detective FAQ Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
