Detective FAQ Chat & Helpdesk for Shopify App Store
Detective FAQ Chat & Helpdesk is the #54 ranked faq app on Shopify, with a 4.9 average rating from 16 reviews, with a free plan available, as of July 8, 2026.
Detective FAQ Chat & Helpdesk is a Shopify App Store app by Trinity River Software, launched May 2020. With a rating of 4.9★ from 16 reviews, it currently ranks #54 in the FAQ category.
AppRanks data: Detective FAQ Chat & Helpdesk ranks #54 in FAQ on Shopify App Store, placing it in the top 43% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Detective FAQ Chat & Helpdesk is a category-leading Shopify app with a limited review volume. It is listed in the FAQ category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 16 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Trinity River Software — established developer track record
Cons
- −Limited review base (16) — ratings can shift significantly with new feedback
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About Detective FAQ Chat & Helpdesk
How Detective FAQ Chat & Helpdesk works
Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions.
Screenshots
Key features
- An FAQ answers any questions shoppers may have quickly and efficiently.
- Add an FAQ to any product or collection to enhance your customers confidence.
- Easy to Use Admin to customize your FAQ page
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Accordion Content SectionsAdd accordion sections to organize content and improve user experience.Common
- Checkout TrackingMonitor the checkout process to identify drop-off points.
- Collection Page ManagementOrganize and manage your collection pages for better product visibility.Differentiator
- Custom Template CreationCreate and manage custom templates for your store's design.Differentiator
- FAQ PageCreate and manage FAQ pages to address common customer inquiries.Common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.Common
- HTML SupportUtilize HTML for advanced formatting and layout options.Differentiator
- Image ManagementEasily upload and organize images for your product listings.Common
- Product and Checkout PageManage and customize your product and checkout pages for better user experience.Common
- Rich Text EditorEdit and format text with a full-featured rich text editor.Common
- Unlimited Quiz CreationCreate an unlimited number of quizzes and questions for engagement.
Pricing plans
Free
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Basic4.99/month
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Most popular Pro9.99/month
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Category rankings
As of Jul 8, 2026- FAQ#54of 127Top 43%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Detective FAQ Chat & Helpdesk ranks for 10 keywords across Shopify App Store. Here are the top 3:
- Rank #159
- Rank #173
- Rank #29
Competitors & alternatives
Detective FAQ Chat & Helpdeskdoesn't have curated competitor matchups yet. Other tracked faq apps on Shopify:
Frequently asked questions
What is Detective FAQ Chat & Helpdesk?
Detective FAQ Chat & Helpdesk is an app for Shopify. It currently holds a 4.9-star rating from 16 merchant reviews, and it has been listed on the marketplace since 2020. It is listed under the FAQ category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Trinity River Software.
Is Detective FAQ Chat & Helpdesk free?
Detective FAQ Chat & Helpdesk offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Basic, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Detective FAQ Chat & Helpdesk?
Detective FAQ Chat & Helpdesk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the FAQ category on Shopify.
Where does Detective FAQ Chat & Helpdesk rank on Shopify?
Detective FAQ Chat & Helpdesk currently sits at position #54 in the FAQ category on Shopify. That places it in the top 43% of 127 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.