Side-by-side comparison · 24 data points
Sales & Support with Palmate: automate chats, recover carts, and personalize recommendations.
| Palmate AI Chatbot & Livechat | Detective FAQ Chat & Helpdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Listed | ||
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The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.
| Metric | Palmate AI Chatbot & Livechat | Detective FAQ Chat & Helpdesk |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 4 | ★ 16 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | ★ 4 | 3 |
| Languages | 3 supported | 1 supported |
| Listed since | Jul 2025 | May 2020 |
Palmate AI Chatbot & Livechat edges out Detective FAQ Chat & Helpdesk on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Palmate AI Chatbot & Livechat at Free plan available, Detective FAQ Chat & Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Palmate AI Chatbot & Livechat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Detective FAQ Chat & Helpdesk's 16-review base may include the workflow context that matches your specific use case better than Palmate AI Chatbot & Livechat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Palmate AI Chatbot & Livechat audit • Detective FAQ Chat & Helpdesk audit
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| Keyword | Palmate AI Chatbot & Livechat | Detective FAQ Chat & Helpdesk |
|---|---|---|
| customer support | #127 | #185 |
| faq chatbot | #154 | #160 |
No tracked changes.
Both Palmate AI Chatbot & Livechat and Detective FAQ Chat & Helpdesk offer paid plans only. Palmate AI Chatbot & Livechat starts at Free plan available; Detective FAQ Chat & Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Palmate AI Chatbot & Livechat has the higher average rating (5.0★ from 4 reviews) compared to Detective FAQ Chat & Helpdesk (4.8★ from 16 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Palmate AI Chatbot & Livechat holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Detective FAQ Chat & Helpdesk has the deeper published review base (16 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Palmate AI Chatbot & Livechat typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Detective FAQ Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Palmate AI Chatbot & Livechat and Detective FAQ Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Palmate AI Chatbot & Livechat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
