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1. Listing metadata
Field-level data| Customer Support AI Chat by SR | TikTok | |
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| Customer Support AI Chat by SR | TikTok | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Listed |
Build intelligent support AIs that understand your products, follow your rules, and escalate issues.
| Metric | Customer Support AI Chat by SR | TikTok |
|---|---|---|
| Rating | — | 4.8 ★ |
| Total reviews | 0 | 13k |
| Free plan | — | ★ Yes |
| Pricing | From $10 | ★ Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 3 | ★ 4 |
| Featured placements | — | 4 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 19 supported |
| Listed since | Dec 2025 | Oct 2020 |
Based on the data on this page, TikTok is the stronger choice for most Shopify App Store merchants — 4.8★ vs Customer Support AI Chat by SR's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, TikTok offers a free tier (Free to install) while Customer Support AI Chat by SR starts at From $10. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. TikTok has the larger user base (13,327 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Customer Support AI Chat by SR's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to TikTok; mid-market and enterprise merchants with specific feature requirements should evaluate both — Customer Support AI Chat by SR's 0-review base may include the workflow context that matches your specific use case better than TikTok's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Customer Support AI Chat by SR audit • TikTok audit
| Last updated | — | — |
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| Keyword | Customer Support AI Chat by SR | TikTok |
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| tiktok | Not ranked | #1 |
| tiktok shop | Not ranked | #2 |
| cost | Not ranked | #3 |
| contact form | #190 | Not ranked |
| helpdesk | #221 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Customer Support AI Chat by SR | TikTok |
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| Average rating | 0.0 ★ (0) | 4.8 ★ (13k) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
TikTok is the cheaper option — it offers a free plan (Free to install). Customer Support AI Chat by SR starts at From $10. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Customer Support AI Chat by SR fits better if you prioritize broader integrations; TikTok is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. TikTok has more onboarding documentation maturity (13,327 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Customer Support AI Chat by SR typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). TikTok aligns more with established stores with steady traffic (13,327 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Customer Support AI Chat by SR and TikTok both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer Support AI Chat by SR" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
