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1. Listing metadata
Field-level data| bitChat | Customer Support AI Chat by SR | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| bitChat | Customer Support AI Chat by SR | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Build intelligent support AIs that understand your products, follow your rules, and escalate issues.
| Metric | bitChat: AI Live Chat & Sales | Customer Support AI Chat by SR |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 12 | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free plan available | From $10 |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | ★ 5 | 3 |
| Review velocity (30d) | 3 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | May 2023 | Dec 2025 |
Based on the data on this page, bitChat: AI Live Chat & Sales is the stronger choice for most Shopify App Store merchants — 5.0★ vs Customer Support AI Chat by SR's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, bitChat: AI Live Chat & Sales offers a free tier (Free plan available) while Customer Support AI Chat by SR starts at From $10. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to bitChat: AI Live Chat & Sales; mid-market and enterprise merchants with specific feature requirements should evaluate both — Customer Support AI Chat by SR's 0-review base may include the workflow context that matches your specific use case better than bitChat: AI Live Chat & Sales's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: bitChat: AI Live Chat & Sales audit • Customer Support AI Chat by SR audit
| Keyword | bitChat | Customer Support AI Chat by SR |
|---|---|---|
| contact form | #55 | #2018 |
| helpdesk | #49 | #240 |
| ai chat support | #72 | #240 |
| ai chat | #100 | #239 |
No tracked changes.
| Signal | bitChat | Customer Support AI Chat by SR |
|---|---|---|
| Average rating | 5.0 ★ (12) | — |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +3 | — |
bitChat: AI Live Chat & Sales is the cheaper option — it offers a free plan (Free plan available). Customer Support AI Chat by SR starts at From $10. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. bitChat: AI Live Chat & Sales does carry the larger published review base (12 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. bitChat: AI Live Chat & Sales has the deeper published review base (12 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
bitChat: AI Live Chat & Sales typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Customer Support AI Chat by SR typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. bitChat: AI Live Chat & Sales and Customer Support AI Chat by SR both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer Support AI Chat by SR" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Our store gets most inquiries through WhatsApp and Instagram DM, and before bitChat those channels were handled separately by different people. Now everything lands in one inbox, and the AI handles the repetitive questions — sizing, materials, shipping status — while our team only steps in for complex cases. The handov
bitChat ngebantu banget buat toko online kami. AI bisa jawab pertanyaan yang sering ditanya customer, jadi admin tinggal fokus ke closing dan follow up. Broadcast promo juga lebih praktis. Sangat worth it buat yang jualan online. Implementasinya cepat dan mudah dipahami. Supportnya juga responsif kalau ada pertanyaan.
This app is excellent. I've been using it since the beginning of the year and it has been a game-changer, especially the AI features that learn about the store's products and automate sales, in addition to providing tracking updates to customers and other functions. Thanks to this app, I managed to scale my business wi
Great app, quick to set up, and makes WhatsApp chat smooth.
Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma m
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