Side-by-side comparison · 24 data points
Orka is a Live chat to talk to your customers. Real time support and product recommendations.
| Live Chat & AI ChatGPT | SupportReply | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Reduce support time and improve customer satisfaction with instant Instagram support replies
| Metric | Live Chat & AI ChatGPT : Orka | SupportReply |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 26 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 4 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2023 | Aug 2025 |
Based on the data on this page, Live Chat & AI ChatGPT : Orka is the stronger choice for most Shopify App Store merchants — 5.0★ vs SupportReply's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Live Chat & AI ChatGPT : Orka at Free plan available, SupportReply at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Live Chat & AI ChatGPT : Orka; mid-market and enterprise merchants with specific feature requirements should evaluate both — SupportReply's 0-review base may include the workflow context that matches your specific use case better than Live Chat & AI ChatGPT : Orka's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Live Chat & AI ChatGPT : Orka audit • SupportReply audit
| Keyword | Live Chat & AI ChatGPT | SupportReply |
|---|---|---|
| helpdesk | #76 | #229 |
Both Live Chat & AI ChatGPT : Orka and SupportReply offer paid plans only. Live Chat & AI ChatGPT : Orka starts at Free plan available; SupportReply starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Live Chat & AI ChatGPT : Orka holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Live Chat & AI ChatGPT : Orka has the deeper published review base (26 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Live Chat & AI ChatGPT : Orka typically suits early-stage and growth-mode teams based on its published review base (26 reviews). SupportReply typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Live Chat & AI ChatGPT : Orka and SupportReply both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SupportReply" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
