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1. Listing metadata
Field-level data| Spur | Wati | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Spur | Wati | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Spur: AI Chat & Helpdesk | Wati: WA Cart Recovery & AI |
|---|---|---|
| Rating | ★ 5.0 ★ | 3.7 ★ |
| Total reviews | 117 | ★ 124 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
| Languages | 1 supported | 8 supported |
| Listed since | Sep 2022 | Sep 2020 |
Based on the data on this page, Spur: AI Chat & Helpdesk is the stronger choice for most Shopify App Store merchants — 5.0★ vs Wati: WA Cart Recovery & AI's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Spur: AI Chat & Helpdesk at Free trial available, Wati: WA Cart Recovery & AI at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Spur: AI Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Wati: WA Cart Recovery & AI's 124-review base may include the workflow context that matches your specific use case better than Spur: AI Chat & Helpdesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Spur: AI Chat & Helpdesk audit • Wati: WA Cart Recovery & AI audit
| Last updated | — | — |
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| Keyword | Spur | Wati |
|---|---|---|
| ai helpdesk software | #4 | Not ranked |
| ai helpdesk support | #4 | Not ranked |
| helpdesk software | #5 | Not ranked |
| voice call cart recovery | Not ranked | #6 |
| sms cart recovery automation | Not ranked | #7 |
Not featured in any section recently.
No tracked changes.
Both Spur: AI Chat & Helpdesk and Wati: WA Cart Recovery & AI offer paid plans only. Spur: AI Chat & Helpdesk starts at Free trial available; Wati: WA Cart Recovery & AI starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Spur: AI Chat & Helpdesk has the higher average rating (5.0★ from 117 reviews) compared to Wati: WA Cart Recovery & AI (3.7★ from 124 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Spur: AI Chat & Helpdesk holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Wati: WA Cart Recovery & AI has the deeper published review base (124 vs 117), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (117 reviews). Wati: WA Cart Recovery & AI typically suits early-stage and growth-mode teams based on its published review base (124 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Spur: AI Chat & Helpdesk and Wati: WA Cart Recovery & AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Spur: AI Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
