Side-by-side comparison
SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
| Metric | Smartreply AI Customer Service | Yuma AI |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | 9 | 9 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Pricing tiers | ★ 3 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
On the measured data here, Yuma AI leads on more dimensions (3 vs 1). Pick Smartreply AI Customer Service if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Smartreply AI Customer Service audit • Yuma AI audit
| Field | Smartreply AI Customer Service | Yuma AI |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 82/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Listed since | Mar 2024 | May 2025 |
|---|
| Listed |
|---|
| Keyword | Smartreply AI Customer Service | Yuma AI |
|---|---|---|
| customer service | #5 | #83 |
| helpdesk | #72 | #40 |
Neither Smartreply AI Customer Service nor Yuma AI lists a free plan. Smartreply AI Customer Service lists no paid plan with a published price; Yuma AI lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Yuma AI has the higher average rating (5.0★ from 9 reviews) compared to Smartreply AI Customer Service (4.7★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Yuma AI holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly, and the Shopify App Store publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Smartreply AI Customer Service has 9 published reviews; Yuma AI has 9 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Smartreply AI Customer Service and Yuma AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Yuma AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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