Side-by-side comparison · 24 data points
Turn refunds into exchanges and store credit. Return portal built for European brands and carriers.
| Returbo Returns & Exchanges | ReturnZap Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Automate returns, exchanges, credit & EU withdrawal. Keep the sale with exchange first automation.
| Metric | Returbo Returns & Exchanges | ReturnZap Returns & Exchanges |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 93 | ★ 108 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 4 supported |
| Listed since | Jan 2023 | May 2016 |
Returbo Returns & Exchanges and ReturnZap Returns & Exchanges are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Returbo Returns & Exchanges at Free plan available, ReturnZap Returns & Exchanges at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Returbo Returns & Exchanges audit • ReturnZap Returns & Exchanges audit
| Last updated | — | — |
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| Keyword | Returbo Returns & Exchanges | ReturnZap Returns & Exchanges |
|---|---|---|
| returns and exchanges management | #44 | #81 |
| returns exchanges | #82 | #5 |
| exchanges | #11 | #6 |
| protection returns | #6 | #14 |
| and exchanges | #13 | #8 |
Both Returbo Returns & Exchanges and ReturnZap Returns & Exchanges offer paid plans only. Returbo Returns & Exchanges starts at Free plan available; ReturnZap Returns & Exchanges starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Returbo Returns & Exchanges (5.0★, 93 reviews) and ReturnZap Returns & Exchanges (4.9★, 108 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Returbo Returns & Exchanges holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. ReturnZap Returns & Exchanges has the deeper published review base (108 vs 93), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Returbo Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (93 reviews). ReturnZap Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (108 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Returbo Returns & Exchanges and ReturnZap Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Returbo Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
