Side-by-side comparison · 24 data points
Self-service return portal for your customers. Reduce support tickets and process returns faster.
| Crate ‑ Returns & Exchanges | AfterShip Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Reduce return costs and recapture more revenue with automated returns and exchanges
| Metric | Crate ‑ Returns & Exchanges | AfterShip Returns & Exchanges |
|---|---|---|
| Rating | — | 4.7 ★ |
| Total reviews | 0 | 1.3k |
| Free plan | — | ★ Yes |
| Pricing | From $24.99/month | ★ Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 5 supported |
| Listed since | Dec 2025 | Feb 2017 |
Based on the data on this page, AfterShip Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 4.7★ vs Crate ‑ Returns & Exchanges's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, AfterShip Returns & Exchanges offers a free tier (Free plan available) while Crate ‑ Returns & Exchanges starts at From $24.99/month. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. AfterShip Returns & Exchanges has the larger user base (1,269 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Crate ‑ Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to AfterShip Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Crate ‑ Returns & Exchanges's 0-review base may include the workflow context that matches your specific use case better than AfterShip Returns & Exchanges's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Crate ‑ Returns & Exchanges audit • AfterShip Returns & Exchanges audit
| Last updated | — | — |
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| Keyword | Crate ‑ Returns & Exchanges | AfterShip Returns & Exchanges |
|---|---|---|
| returns | Not ranked | #1 |
| returns exchanges | Not ranked | #1 |
| returns and | Not ranked | #1 |
| instagram chat | #226 | Not ranked |
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AfterShip Returns & Exchanges is the cheaper option — it offers a free plan (Free plan available). Crate ‑ Returns & Exchanges starts at From $24.99/month. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Crate ‑ Returns & Exchanges fits better if you prioritize broader integrations; AfterShip Returns & Exchanges is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. AfterShip Returns & Exchanges has more onboarding documentation maturity (1,269 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Crate ‑ Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). AfterShip Returns & Exchanges aligns more with early-stage and growth-mode stores (1,269 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Crate ‑ Returns & Exchanges and AfterShip Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Crate ‑ Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
