Side-by-side comparison · 24 data points
Sales & Support with Palmate: automate chats, recover carts, and personalize recommendations.
| Palmate AI Chatbot & Livechat | Smart FAQs | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
Turn your FAQs into instant answers with an AI-powered search widget and chatbot.
| Metric | Palmate AI Chatbot & Livechat | Smart FAQs |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 4 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 4 | ★ 5 |
| Languages | 3 supported | 1 supported |
| Listed since | Jul 2025 | Feb 2026 |
Based on the data on this page, Palmate AI Chatbot & Livechat is the stronger choice for most Shopify App Store merchants — 5.0★ vs Smart FAQs's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Palmate AI Chatbot & Livechat at Free plan available, Smart FAQs at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Palmate AI Chatbot & Livechat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Smart FAQs's 0-review base may include the workflow context that matches your specific use case better than Palmate AI Chatbot & Livechat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Palmate AI Chatbot & Livechat audit • Smart FAQs audit
| — |
| Keyword | Palmate AI Chatbot & Livechat | Smart FAQs |
|---|---|---|
| chatbox | #57 | #239 |
| faq chatbot | #156 | #239 |
No tracked changes.
Both Palmate AI Chatbot & Livechat and Smart FAQs offer paid plans only. Palmate AI Chatbot & Livechat starts at Free plan available; Smart FAQs starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Palmate AI Chatbot & Livechat does carry the larger published review base (4 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Palmate AI Chatbot & Livechat has the deeper published review base (4 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Palmate AI Chatbot & Livechat typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Smart FAQs typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Palmate AI Chatbot & Livechat and Smart FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smart FAQs" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
