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1. Listing metadata
Field-level data| Lumen | Live Chat & AI ChatGPT | |
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| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Lumen | Live Chat & AI ChatGPT | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Orka is a Live chat to talk to your customers. Real time support and product recommendations.
| Metric | Lumen | Live Chat & AI ChatGPT : Orka |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 26 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | ★ 5 | 4 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2026 | Dec 2023 |
Based on the data on this page, Live Chat & AI ChatGPT : Orka is the stronger choice for most Shopify App Store merchants — 5.0★ vs Lumen's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Lumen at Free plan available, Live Chat & AI ChatGPT : Orka at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Live Chat & AI ChatGPT : Orka; mid-market and enterprise merchants with specific feature requirements should evaluate both — Lumen's 0-review base may include the workflow context that matches your specific use case better than Live Chat & AI ChatGPT : Orka's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Lumen audit • Live Chat & AI ChatGPT : Orka audit
| Keyword | Lumen | Live Chat & AI ChatGPT |
|---|---|---|
| helpdesk | #2341 | #6512 |
Both Lumen and Live Chat & AI ChatGPT : Orka offer paid plans only. Lumen starts at Free plan available; Live Chat & AI ChatGPT : Orka starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Live Chat & AI ChatGPT : Orka does carry the larger published review base (26 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Live Chat & AI ChatGPT : Orka has the deeper published review base (26 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Lumen typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Live Chat & AI ChatGPT : Orka typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Lumen and Live Chat & AI ChatGPT : Orka both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lumen" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
