Loading content…
1. Listing metadata
Field-level data| Kustomer | VanChat AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Kustomer | VanChat AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
AI Chatbot & AI Chat that acts as Chat AI agent, provides live support & automates customer service
| Metric | Kustomer | VanChat AI Chatbot & Live Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 24 | ★ 127 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 3 new |
| Languages | 10 supported | 10 supported |
| Listed since | Apr 2020 | Feb 2024 |
Kustomer and VanChat AI Chatbot & Live Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Kustomer at Free to install, VanChat AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. VanChat AI Chatbot & Live Chat has the larger user base (127 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kustomer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kustomer audit • VanChat AI Chatbot & Live Chat audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Kustomer | VanChat AI Chatbot & Live Chat |
|---|---|---|
| customer service | #94 | #15 |
| customer engagement chatbot | #69 | #40 |
| customer service chatbot | #78 | #47 |
| ai chat | #110 | #16 |
| chat buttons | #84 | #49 |
No tracked changes.
| Signal | Kustomer | VanChat AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 5.0 ★ (24) | 5.0 ★ (127) |
| Rating distribution | 5— 4— 3— 2— 1— | 596% 42% 30% 20% 12% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +3 |
| Reviews · last 90 days | — | +11 |
No reviews yet.
Both Kustomer and VanChat AI Chatbot & Live Chat offer paid plans only. Kustomer starts at Free to install; VanChat AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kustomer (5.0★, 24 reviews) and VanChat AI Chatbot & Live Chat (5.0★, 127 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Kustomer fits better if you prioritize broader integrations; VanChat AI Chatbot & Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. VanChat AI Chatbot & Live Chat has more onboarding documentation maturity (127 reviews vs 24), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Kustomer typically suits early-stage and growth-mode stores based on its review-base composition (24 reviews). VanChat AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (127 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Nous avons eu une incompréhension avec le service VanChat mais une intervention rapide de leur part a permis de résoudre notre problème. Le Bot nous a permis de réaliser des ventes
une fois mis en place, il travaille tout seul
helpful chat app. easy to setup
I deleted the app, but not because it is bad, rather because I am in a hurry to work on a fully ready AI interface. The app is wonderful, very easy to understand, very nice, and responsive. But since it is still under development, I can't wait, and I will definitely come back to it someday again when the app is 100% re
I would not advise anyone to use this app. They never respond and overcharge you. I tried the 30 days free on the 19 a month. And my bill was 50.47 I sent 6 emails no response. Avoid this app. The reviews must be from all who work for them. I am putting this review on pissed customer
Migration support varies by app and category. Kustomer and VanChat AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
