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1. Listing metadata
Field-level data| Kustomer | Repli Desk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Kustomer | Repli Desk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Repli Desk: helpdesk for email, Instagram, Facebook, and live chat.
| Metric | Kustomer | Repli Desk |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 24 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | ★ 5 | 4 |
| Languages | 10 supported | 1 supported |
| Listed since | Apr 2020 | Mar 2025 |
Based on the data on this page, Kustomer is the stronger choice for most Shopify App Store merchants — 5.0★ vs Repli Desk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Kustomer at Free plan available, Repli Desk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Kustomer; mid-market and enterprise merchants with specific feature requirements should evaluate both — Repli Desk's 0-review base may include the workflow context that matches your specific use case better than Kustomer's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kustomer audit • Repli Desk audit
| Last updated | — | — |
|---|
| Keyword | Kustomer | Repli Desk |
|---|---|---|
| helpdesk | #58 | #111 |
| help center | #50 | #180 |
| customer support | #206 | #231 |
| livechat | #206 | #238 |
Both Kustomer and Repli Desk offer paid plans only. Kustomer starts at Free plan available; Repli Desk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kustomer holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Kustomer has the deeper published review base (24 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kustomer typically suits early-stage and growth-mode teams based on its published review base (24 reviews). Repli Desk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kustomer and Repli Desk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Repli Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
