Loading content…
1. Listing metadata
Field-level data| Kustomer | Chizy | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Kustomer | Chizy | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Kustomer | Chizy: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 24 | ★ 132 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 2 new |
| Languages | 10 supported | 1 supported |
| Listed since | Apr 2020 | Sep 2025 |
Kustomer and Chizy: AI Chatbot & Live Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Kustomer at Free to install, Chizy: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chizy: AI Chatbot & Live Chat has the larger user base (132 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kustomer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kustomer audit • Chizy: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Kustomer | Chizy |
|---|---|---|
| customer engagement chatbot | #35 | #67 |
| chat buttons | #24 | #84 |
| customer service chatbot | #45 | #78 |
| ai chat | #16 | #112 |
| customer support chatbot | #48 | #83 |
No tracked changes.
| Signal | Kustomer | Chizy |
|---|---|---|
| Average rating | 5.0 ★ (24) | 5.0 ★ (132) |
| Rating distribution | 5— 4— 3— 2— 1— | 599% 40% 30% 20% 11% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +2 |
| Reviews · last 90 days | — | +14 |
No reviews yet.
Both Kustomer and Chizy: AI Chatbot & Live Chat offer paid plans only. Kustomer starts at Free to install; Chizy: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kustomer (5.0★, 24 reviews) and Chizy: AI Chatbot & Live Chat (5.0★, 132 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Chizy: AI Chatbot & Live Chat does carry the larger published review base (132 vs 24). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chizy: AI Chatbot & Live Chat has the deeper published review base (132 vs 24), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kustomer typically suits early-stage and growth-mode teams based on its published review base (24 reviews). Chizy: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (132 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
easy to use and have many features
Very happy with the application. It covers all my needs and even more. Thanks to the developers. Special thanks to Kevin for helping with the setup and incredible support and making the necessary changes for our store!
So far so good! Amazing experience.
Product works well with my site and the ability to add training data at any time is wonderful. It has done a good job answering customers' questions and sending customers to us when there isn't a great automated answer for a very specific question. It also is very polite when visitors try to add emojis or other non-que
AI Chatbot saves a lot of time answering customers' questions. It was easy to set up, and the information given to customers by AI is accurate. I love the integration with Shopify Inbox: I get notifications about new messages on my phone's Inbox app!
Migration support varies by app and category. Kustomer and Chizy: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
