Side-by-side comparison · 24 data points
Turn visitors into buyers with Chatifai AI Livechat
| Chatifai AI Chatbot & Support | Kustomer | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Chatifai AI Chatbot & Support | Kustomer |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 36 | 24 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 3 | ★ 5 |
| Languages | 8 supported | 10 supported |
| Listed since | Apr 2026 | Apr 2020 |
Chatifai AI Chatbot & Support and Kustomer are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Chatifai AI Chatbot & Support at Free plan available, Kustomer at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatifai AI Chatbot & Support audit • Kustomer audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Chatifai AI Chatbot & Support | Kustomer |
|---|---|---|
| customer support tool | #10 | #52 |
| customer support chatbot | #21 | #83 |
| customer engagement chatbot | #21 | #67 |
| customer service chatbot | #30 | #78 |
| ai chat | #29 | #112 |
No tracked changes.
Both Chatifai AI Chatbot & Support and Kustomer offer paid plans only. Chatifai AI Chatbot & Support starts at Free plan available; Kustomer starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Chatifai AI Chatbot & Support (5.0★, 36 reviews) and Kustomer (5.0★, 24 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Chatifai AI Chatbot & Support does carry the larger published review base (36 vs 24). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatifai AI Chatbot & Support has the deeper published review base (36 vs 24), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatifai AI Chatbot & Support typically suits early-stage and growth-mode teams based on its published review base (36 reviews). Kustomer typically suits early-stage and growth-mode teams based on its published review base (24 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatifai AI Chatbot & Support and Kustomer both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
