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1. Listing metadata
Field-level data| Klaviyo | Patch Customer Retention | |
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| Listed |
| Klaviyo | Patch Customer Retention | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Listed |
Increase revenue with an all-in-one tool that engages, rewards, and retains your customers.
| Metric | Klaviyo: Email Marketing & SMS | Patch Customer Retention |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 3k | 5 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 121 new | — |
| Languages | 10 supported | 1 supported |
| Listed since | Sep 2012 | May 2022 |
Patch Customer Retention edges out Klaviyo: Email Marketing & SMS on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Klaviyo: Email Marketing & SMS at Free plan available, Patch Customer Retention at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Klaviyo: Email Marketing & SMS has the larger user base (2,992 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Patch Customer Retention's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Patch Customer Retention; mid-market and enterprise merchants with specific feature requirements should evaluate both — Klaviyo: Email Marketing & SMS's 2,992-review base may include the workflow context that matches your specific use case better than Patch Customer Retention's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Klaviyo: Email Marketing & SMS audit • Patch Customer Retention audit
| Last updated | — | — |
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| Keyword | Klaviyo | Patch Customer Retention |
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| messenger | #216 | #107 |
Not featured in any section recently.
| Signal | Klaviyo | Patch Customer Retention |
|---|---|---|
| Average rating | 4.7 ★ (3k) | 5.0 ★ (5) |
| Rating distribution | 590% 42% 30% 21% 17% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +24 | — |
| Reviews · last 30 days | +121 | — |
| Reviews · last 90 days | +454 | — |
Both Klaviyo: Email Marketing & SMS and Patch Customer Retention offer paid plans only. Klaviyo: Email Marketing & SMS starts at Free plan available; Patch Customer Retention starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Patch Customer Retention has the higher average rating (5.0★ from 5 reviews) compared to Klaviyo: Email Marketing & SMS (4.7★ from 2,992 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Klaviyo: Email Marketing & SMS fits better if you prioritize broader integrations; Patch Customer Retention is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Klaviyo: Email Marketing & SMS has more onboarding documentation maturity (2,992 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Klaviyo: Email Marketing & SMS typically suits early-stage and growth-mode stores based on its review-base composition (2,992 reviews). Patch Customer Retention aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
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Migration support varies by app and category. Klaviyo: Email Marketing & SMS and Patch Customer Retention both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Patch Customer Retention" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
