Side-by-side comparison · 24 data points
Help shoppers find products with AI chat. Answer questions and connect them with your team.
| Kanal | Kandid AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Kanal: WhatsApp Marketing & AI | Kandid AI Chatbot & Live Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 96 | 11 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 7 supported | 1 supported |
| Listed since | Sep 2024 | Jun 2025 |
Kanal: WhatsApp Marketing & AI and Kandid AI Chatbot & Live Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Kanal: WhatsApp Marketing & AI at Free plan available, Kandid AI Chatbot & Live Chat at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kanal: WhatsApp Marketing & AI audit • Kandid AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | Kanal | Kandid AI Chatbot & Live Chat |
|---|---|---|
| ai assistant | #21 | #74 |
| ai chatbot | #77 | #37 |
| chat | #28 | #88 |
| ai chat | #39 | #83 |
| live chat | #89 | #41 |
Both Kanal: WhatsApp Marketing & AI and Kandid AI Chatbot & Live Chat offer paid plans only. Kanal: WhatsApp Marketing & AI starts at Free plan available; Kandid AI Chatbot & Live Chat starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Kanal: WhatsApp Marketing & AI (5.0★, 96 reviews) and Kandid AI Chatbot & Live Chat (5.0★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Kanal: WhatsApp Marketing & AI does carry the larger published review base (96 vs 11). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Kanal: WhatsApp Marketing & AI has the deeper published review base (96 vs 11), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kanal: WhatsApp Marketing & AI typically suits early-stage and growth-mode teams based on its published review base (96 reviews). Kandid AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kanal: WhatsApp Marketing & AI and Kandid AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kandid AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
