Side-by-side comparison · 24 data points
Fin for Ecommerce and Intercom are built to deliver perfect customer experiences.
| Fin AI Agent & Intercom | Moose AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
| Metric | Fin AI Agent & Intercom | Moose AI Chatbot & Live Chat |
|---|---|---|
| Rating | 3.8 ★ | ★ 5.0 ★ |
| Total reviews | 18 | ★ 479 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 11 new |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2016 | Aug 2023 |
Based on the data on this page, Moose AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs Fin AI Agent & Intercom's 3.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Fin AI Agent & Intercom at Free plan available, Moose AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Moose AI Chatbot & Live Chat has the larger user base (479 reviews vs 18), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Fin AI Agent & Intercom's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Moose AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Fin AI Agent & Intercom's 18-review base may include the workflow context that matches your specific use case better than Moose AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Fin AI Agent & Intercom audit • Moose AI Chatbot & Live Chat audit
| Keyword | Fin AI Agent & Intercom | Moose AI Chatbot & Live Chat |
|---|---|---|
| customer service chatbot | #2 | #18 |
| inbox | #34 | #2 |
| ai chat | #70 | #4 |
| customer engagement chatbot | #68 | #16 |
| ai helpdesk software | #6 | #81 |
Not featured in any section recently.
| Signal | Fin AI Agent & Intercom | Moose AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 3.8 ★ (18) | 5.0 ★ (479) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | — | +3 |
| Reviews · last 30 days | — | +11 |
| Reviews · last 90 days | — | +29 |
No reviews yet.
Both Fin AI Agent & Intercom and Moose AI Chatbot & Live Chat offer paid plans only. Fin AI Agent & Intercom starts at Free plan available; Moose AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Moose AI Chatbot & Live Chat has the higher average rating (5.0★ from 479 reviews) compared to Fin AI Agent & Intercom (3.8★ from 18 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Moose AI Chatbot & Live Chat holds the higher average rating (5.0★ vs 3.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Moose AI Chatbot & Live Chat has the deeper published review base (479 vs 18), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Fin AI Agent & Intercom typically suits early-stage and growth-mode teams based on its published review base (18 reviews). Moose AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (479 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Support and app itself works flawless. Especially Mabel from support team has been very helpful!
support team is amazing.
Thanks for the great support and quick response. Everything worked.
Great support team!
Thomas was very helpful showing me how to complete the setup
Migration support varies by app and category. Fin AI Agent & Intercom and Moose AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Fin AI Agent & Intercom" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
