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Shopify Inbox vs HeloRobo
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Shopify Inbox | HeloRobo | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Side-by-side comparison · 24 data points
| Shopify Inbox | HeloRobo | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Shopify Inbox | HeloRobo : WhatsApp & LiveChat |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 5.5k | 4 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 3 | — |
| Review velocity (30d) | 89 new | — |
| Languages | 21 supported | 1 supported |
| Listed since | Aug 2019 | Mar 2023 |
HeloRobo : WhatsApp & LiveChat edges out Shopify Inbox on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Shopify Inbox at Free, HeloRobo : WhatsApp & LiveChat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,510 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HeloRobo : WhatsApp & LiveChat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to HeloRobo : WhatsApp & LiveChat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,510-review base may include the workflow context that matches your specific use case better than HeloRobo : WhatsApp & LiveChat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Inbox audit • HeloRobo : WhatsApp & LiveChat audit
| Last updated | — | — |
|---|
| Keyword | Shopify Inbox | HeloRobo |
|---|---|---|
| livechat | #41 | #131 |
| live chat | #11 | #1004 |
| inbox | #1 | #127 |
| chat buttons | #12 | #186 |
| chat | #2 | #240 |
Not featured in any section recently.
No tracked changes.
| Signal | Shopify Inbox | HeloRobo |
|---|---|---|
| Average rating | 4.7 ★ (5.5k) | 5.0 ★ (4) |
| Rating distribution | 583% 49% 33% 21% 14% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +31 | — |
| Reviews · last 30 days | +89 | — |
| Reviews · last 90 days | +278 | — |
一天到晚開不起來
Both Shopify Inbox and HeloRobo : WhatsApp & LiveChat offer paid plans only. Shopify Inbox starts at Free; HeloRobo : WhatsApp & LiveChat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
HeloRobo : WhatsApp & LiveChat has the higher average rating (5.0★ from 4 reviews) compared to Shopify Inbox (4.7★ from 5,510 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Shopify Inbox fits better if you prioritize broader integrations; HeloRobo : WhatsApp & LiveChat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,510 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shopify Inbox typically suits established stores with steady traffic based on its review-base composition (5,510 reviews). HeloRobo : WhatsApp & LiveChat aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
1. The update introducing the so-called AI features is terrible; the AI itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely. 2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
No reviews yet.
Migration support varies by app and category. Shopify Inbox and HeloRobo : WhatsApp & LiveChat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HeloRobo : WhatsApp & LiveChat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
