Side-by-side comparison · 24 data points
| Shopify Inbox | WhatsApp Retention Suite | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Make WhatsApp your post-order engine - confirm COD, reduce RTO, and drive repeat purchases.
| Metric | Shopify Inbox | WhatsApp Retention Suite |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 5.5k | 2 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Built for Shopify | — | — |
| Listed features | 5 | 5 |
| Featured placements | 3 | — |
| Review velocity (30d) | 86 new | — |
| Languages | 21 supported | 1 supported |
| Listed since | Aug 2019 | Aug 2025 |
WhatsApp Retention Suite edges out Shopify Inbox on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Shopify Inbox at Free, WhatsApp Retention Suite at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,507 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. WhatsApp Retention Suite's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to WhatsApp Retention Suite; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,507-review base may include the workflow context that matches your specific use case better than WhatsApp Retention Suite's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Inbox audit • WhatsApp Retention Suite audit
| Last updated | — | — |
|---|
| Keyword | Shopify Inbox | WhatsApp Retention Suite |
|---|---|---|
| inbox | #1 | #88 |
| chat buttons | #12 | #154 |
| ai chat | #24 | #159 |
| chat | #2 | #204 |
| ai chatbot | #37 | #191 |
Not featured in any section recently.
No tracked changes.
| Signal | Shopify Inbox | WhatsApp Retention Suite |
|---|---|---|
| Average rating | 4.7 ★ (5.5k) | 5.0 ★ (2) |
| Rating distribution | 583% 49% 33% 21% 14% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +28 | — |
| Reviews · last 30 days | +86 | — |
| Reviews · last 90 days | +273 | — |
Both Shopify Inbox and WhatsApp Retention Suite offer paid plans only. Shopify Inbox starts at Free; WhatsApp Retention Suite starts at Free. Compare the per-tier features in the Pricing section above before committing.
WhatsApp Retention Suite has the higher average rating (5.0★ from 2 reviews) compared to Shopify Inbox (4.7★ from 5,507 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Shopify Inbox fits better if you prioritize broader integrations; WhatsApp Retention Suite is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,507 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shopify Inbox typically suits established stores with steady traffic based on its review-base composition (5,507 reviews). WhatsApp Retention Suite aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Shopify Inbox and WhatsApp Retention Suite both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WhatsApp Retention Suite" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
I'm updating my previous review because the development team really listened to user feedback. They took the time to make changes, and the app now works exactly the way I had hoped. Thank you for listening to your users and for being willing to improve the experience instead of ignoring the feedback. It has made a huge
Me gusta ahora con los agentes antes me parecía básico. Unico detalle a mejorar: la personalización del widget para hacer la letra mas grande o el icono mas grande si q se pueda personalizar aun mas.
より細かな接客ができカゴ落ちも減りました
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