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1. Listing metadata
Field-level data| Convi | HumanTouch | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Convi | HumanTouch | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust
| Metric | Convi: AI Helpdesk & Chatbot | HumanTouch: Helpdesk & Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 13 | 3 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | — |
| Languages | 8 supported | 1 supported |
| Listed since | Jun 2025 | Jun 2026 |
Convi: AI Helpdesk & Chatbot and HumanTouch: Helpdesk & Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Convi: AI Helpdesk & Chatbot at Free plan available, HumanTouch: Helpdesk & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi: AI Helpdesk & Chatbot audit • HumanTouch: Helpdesk & Chat audit
| Last updated | — | — |
|---|
| Keyword | Convi | HumanTouch |
|---|---|---|
| help desk | #10 | #15 |
| helpdesk software | #12 | #17 |
| helpdesk | #10 | #21 |
| contact forms | #53 | #84 |
| contact form | #54 | #86 |
| Signal | Convi | HumanTouch |
|---|---|---|
| Average rating | 5.0 ★ (13) | 5.0 ★ (3) |
| Rating distribution | 591% 40% 30% 20% 19% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +1 | — |
Both Convi: AI Helpdesk & Chatbot and HumanTouch: Helpdesk & Chat offer paid plans only. Convi: AI Helpdesk & Chatbot starts at Free plan available; HumanTouch: Helpdesk & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & Chatbot (5.0★, 13 reviews) and HumanTouch: Helpdesk & Chat (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Convi: AI Helpdesk & Chatbot does carry the larger published review base (13 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Convi: AI Helpdesk & Chatbot has the deeper published review base (13 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Convi: AI Helpdesk & Chatbot typically suits early-stage and growth-mode teams based on its published review base (13 reviews). HumanTouch: Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
No reviews yet.
Migration support varies by app and category. Convi: AI Helpdesk & Chatbot and HumanTouch: Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HumanTouch: Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
