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1. Listing metadata
Field-level data| bitChat | HumanTouch | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| bitChat | HumanTouch | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust
| Metric | bitChat: AI Live Chat & Sales | HumanTouch: Helpdesk & Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 12 | 3 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 3 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | May 2023 | Jun 2026 |
bitChat: AI Live Chat & Sales and HumanTouch: Helpdesk & Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: bitChat: AI Live Chat & Sales at Free plan available, HumanTouch: Helpdesk & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: bitChat: AI Live Chat & Sales audit • HumanTouch: Helpdesk & Chat audit
| Keyword | bitChat | HumanTouch |
|---|---|---|
| helpdesk | #57 | #221 |
| contact forms | #60 | #84 |
| help center | #44 | #103 |
| contact form | #62 | #86 |
| inbox | #66 | #108 |
| Signal | bitChat | HumanTouch |
|---|---|---|
| Average rating | 5.0 ★ (12) | 5.0 ★ (3) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +3 | — |
Both bitChat: AI Live Chat & Sales and HumanTouch: Helpdesk & Chat offer paid plans only. bitChat: AI Live Chat & Sales starts at Free plan available; HumanTouch: Helpdesk & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
bitChat: AI Live Chat & Sales (5.0★, 12 reviews) and HumanTouch: Helpdesk & Chat (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. bitChat: AI Live Chat & Sales does carry the larger published review base (12 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. bitChat: AI Live Chat & Sales has the deeper published review base (12 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
bitChat: AI Live Chat & Sales typically suits early-stage and growth-mode teams based on its published review base (12 reviews). HumanTouch: Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Our store gets most inquiries through WhatsApp and Instagram DM, and before bitChat those channels were handled separately by different people. Now everything lands in one inbox, and the AI handles the repetitive questions — sizing, materials, shipping status — while our team only steps in for complex cases. The handov
bitChat ngebantu banget buat toko online kami. AI bisa jawab pertanyaan yang sering ditanya customer, jadi admin tinggal fokus ke closing dan follow up. Broadcast promo juga lebih praktis. Sangat worth it buat yang jualan online. Implementasinya cepat dan mudah dipahami. Supportnya juga responsif kalau ada pertanyaan.
This app is excellent. I've been using it since the beginning of the year and it has been a game-changer, especially the AI features that learn about the store's products and automate sales, in addition to providing tracking updates to customers and other functions. Thanks to this app, I managed to scale my business wi
Great app, quick to set up, and makes WhatsApp chat smooth.
Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma m
No reviews yet.
Migration support varies by app and category. bitChat: AI Live Chat & Sales and HumanTouch: Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HumanTouch: Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
