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| Metric | Gorgias: AI, Helpdesk & Chat | Re:lation（リレーション） |
|---|---|---|
| Rating | 4.3 ★ | — |
| Total reviews | 643 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 3 |
| Featured placements | 2 | — |
| Review velocity (30d) | 14 new | — |
| Languages | 1 supported | 2 supported |
| Listed since | Mar 2017 | Feb 2023 |
Based on the data on this page, Gorgias: AI, Helpdesk & Chat is the stronger choice for most Shopify App Store merchants — 4.3★ vs Re:lation（リレーション）'s 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free trial available, Re:lation（リレーション） at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (643 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Re:lation（リレーション）'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Gorgias: AI, Helpdesk & Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Re:lation（リレーション）'s 0-review base may include the workflow context that matches your specific use case better than Gorgias: AI, Helpdesk & Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • Re:lation（リレーション） audit
| Keyword | Gorgias | Re |
|---|---|---|
| ai helpdesk | #2 | Not ranked |
| ai helpdesk software | #2 | Not ranked |
| helpdesk software | #2 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Gorgias | Re |
|---|---|---|
| Average rating | 4.3 ★ (643) | 0.0 ★ (0) |
| Rating distribution | 583% 45% 31% 22% 110% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +2 | — |
| Reviews · last 30 days | +14 | — |
| Reviews · last 90 days | +33 | — |
Both Gorgias: AI, Helpdesk & Chat and Re:lation（リレーション） offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free trial available; Re:lation（リレーション） starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Gorgias: AI, Helpdesk & Chat fits better if you prioritize rating consistency; Re:lation（リレーション） is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (643 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (643 reviews). Re:lation（リレーション） aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and Re:lation（リレーション） both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Re:lation（リレーション）" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance. We’ve been tweaking and imp
Gorgias has helped us streamline our inbox, improve response times, and create a much more efficient support experience for both our customers and agents. The Shopify integration is especially valuable because it allows our team to view customer/order details, tag orders, process refunds, manage cancellations, and reso
Gorgias is great and the more we use it, the simpler it becomes for us and our customers. Highly recommend
We’ve had a positive experience with the Gorgias AI Agent overall and are continuing to refine and optimize it alongside the Gorgias team. While the AI is not always fully accurate yet due to occasional hallucinations, we’re hopeful ongoing improvements will help it provide accurate and helpful support the vast majorit
Gorgias has been really helpful for our team over the past year, especially in handling high volumes of everyday customer questions quickly and smoothly. The AI Agent has been a big part of that, taking care of simple inquiries like subscriptions, tracking, and general product questions with consistency. It’s also been
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