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| Metric | Gorgias: AI, Helpdesk & Chat | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Rating | 4.3 ★ | ★ 4.4 ★ |
| Total reviews | ★ 703 | 180 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
| Review velocity (30d) | ★ 26 new | 1 new |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2017 | Apr 2014 |
Re:amaze AI Helpdesk & Chat edges out Gorgias: AI, Helpdesk & Chat on rating (4.4★ vs 4.3★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free trial available, Re:amaze AI Helpdesk & Chat at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Gorgias: AI, Helpdesk & Chat has the larger user base (703 reviews vs 180), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Re:amaze AI Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Re:amaze AI Helpdesk & Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 703-review base may include the workflow context that matches your specific use case better than Re:amaze AI Helpdesk & Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • Re:amaze AI Helpdesk & Chat audit
| Keyword | Gorgias | Re |
|---|---|---|
| ai helpdesk | #2 | #5 |
| helpdesk | #1 | #75 |
| help desk | #1 | #8 |
| helpdesk software | #2 | #7 |
| ai helpdesk software | #2 | #9 |
Not featured in any section recently.
| Signal | Gorgias | Re |
|---|---|---|
| Average rating | 4.3 ★ (703) | 4.4 ★ (180) |
| Rating distribution | 581% 45% 31% 22% 111% | 586% 43% 32% 22% 18% |
| Reviews · last 7 days | +3 | +0 |
| Reviews · last 30 days | +26 | +1 |
| Reviews · last 90 days | +44 | +3 |
Both Gorgias: AI, Helpdesk & Chat and Re:amaze AI Helpdesk & Chat offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free trial available; Re:amaze AI Helpdesk & Chat starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Re:amaze AI Helpdesk & Chat has the higher average rating (4.4★ from 180 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 703 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Re:amaze AI Helpdesk & Chat holds the higher average rating (4.4★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Gorgias: AI, Helpdesk & Chat has the deeper published review base (703 vs 180), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (703 reviews). Re:amaze AI Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (180 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works
An essential, evolving partner for Alessi’s customer experience! Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score. Working with our Customer Success Manager and the e
We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team. Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each o
Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional. Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team
I don't understand the good review of this. Chat support seems to be full AI which cannot give clear answers. Apparently we can't show the widget in 2 languages which is almost funny given how many multi-languages stores there are. And the UI is engineer-level I didn't understand anything to it even though I tried... A
The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.
Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app. I have submitted ti
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and Re:amaze AI Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Re:amaze AI Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
