Whatsapp Button Pro vs Gorgias
Side-by-side comparison · 24 data points
Whatsapp Button Pro
Add Whatsapp Button to your store and let customer start a coversation with you.
ShopifyFree
At a glance
| Metric | Gorgias: AI, Helpdesk & Chat | Whatsapp Button Pro |
|---|---|---|
| Rating | 4.3 ★ | ★ 5.0 ★ |
| Total reviews | ★ 635 | 13 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 3 |
| Featured placements | 2 | — |
| Review velocity (30d) | 8 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2017 | Aug 2018 |
AppRanks verdict
Generated from live data on this pageBased on the data on this page, Whatsapp Button Pro is the stronger choice for most Shopify App Store merchants — 5.0★ vs Gorgias: AI, Helpdesk & Chat's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free trial available, Whatsapp Button Pro at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (635 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Whatsapp Button Pro's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Whatsapp Button Pro; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 635-review base may include the workflow context that matches your specific use case better than Whatsapp Button Pro's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • Whatsapp Button Pro audit
1. Listing metadata
Field-level data| Gorgias | Whatsapp Button Pro | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
Gorgias
Whatsapp Button Pro
Free
Starter
10
- 3 customer support agents
- 50 tickets per month included
- Live chat
—
Paid #1
Basic
60
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
—
Paid #2
Pro
360
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
—
Paid #3
Advanced
900
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
—
3. Features
As listed by each developerGorgias
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
Whatsapp Button Pro
- WhatsApp Chat Button for Customer Support.
- Customize Button Text, Placement, Start Message etc.
- Contact Customer Support to customize look and feel for Free.
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryChat0 shared · 31 total
Gorgias
- Agent analytics
- AI chatbots
- Behavior tracking
- Customer insights
- Email chat
- File upload
- Live chat
- Real-time translation
- SMS
- Social media
- Voice support
- Cart recovery
- Cross-sell
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Review requests
- Upsell
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
Whatsapp Button Pro
- —Agent analytics
- —AI chatbots
- —Behavior tracking
- —Customer insights
- —Email chat
- —File upload
- —Live chat
- —Real-time translation
- —SMS
- —Social media
- —Voice support
- —Cart recovery
- —Cross-sell
- —Discounts
- —FAQs
- —Greetings
- —Order updates
- —Product recommendations
- —Quick replies
- —Review requests
- —Upsell
- —Agent avatar
- —Business hours
- —Chat assignment
- —Chat buttons
- —Chat flows
- —Chat window
- —Color and font
- —Emojis and stickers
- —Tagging
- —Welcome messages
Helpdesk1 shared · 23 total
Gorgias
- Live chat
- Chatbot
- Contact form
- FAQs
- Help center
- Phone
- Self-service
- SMS
- Social media
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Multi-store
- Order tracking
- Response templates
- Rule-based triggers
- Spam detection
- Tagging
- Ticketing
- Unified inbox
Whatsapp Button Pro
- Live chat
- —Chatbot
- —Contact form
- —FAQs
- —Help center
- —Phone
- —Self-service
- —SMS
- —Social media
- —AI responses
- —AI summaries
- —Analytics
- —Auto-assign
- —Auto-reply
- —Multi-store
- —Order tracking
- —Response templates
- —Rule-based triggers
- —Spam detection
- —Tagging
- —Ticketing
- —Unified inbox
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Gorgias | Whatsapp Button Pro |
|---|---|---|
| helpdesk | #2 | #62 |
| chat buttons | #28 | #136 |
| order tracking | #110 | #93 |
| whatsapp chat | #147 | #671 |
| customer support | #66 | #149 |
6. Featured placements & badges
Editorial visibilityGorgias2 all-time · 2 recent
- category · Recommended support appsMay 16, 2026
- category · SupportMay 5, 2026
Whatsapp Button Pro0 all-time · 0 recent
Not featured in any section recently.
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsGorgias · 1 changes
- Apr 2descriptionListing copy updated
Whatsapp Button Pro · 1 changes
- May 2descriptionListing copy updated
8. Quality signals
Reviews · velocity · latest sentiment| Signal | Gorgias | Whatsapp Button Pro |
|---|---|---|
| Average rating | 4.3 ★ (635) | 5.0 ★ (13) |
| Rating distribution | 583% 44% 31% 22% 110% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +6 | — |
| Reviews · last 30 days | +8 | — |
| Reviews · last 90 days | +34 | — |
5 latest reviews · each app
Gorgias
- May 13, 2026
The new upgrade is terrible. I can't delete a ticket.
- May 12, 2026
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
- May 11, 2026
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
- May 11, 2026
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
- May 11, 2026
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Whatsapp Button Pro
No reviews yet.
9. App details
Long-form description · keyword frequencyGorgias
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
Top keywords
- customer3×4.69%
- platform2×3.13%
- support2×3.13%
Whatsapp Button Pro
Implement WhatsApp Chat button to make it easy for customer to contact you on Whatsapp. Your store visitors can directly start a conversation with you on Whatsapp.
Top keywords
- whatsapp3×11.11%
Frequently asked
Common questions about this comparisonIs Gorgias: AI, Helpdesk & Chat or Whatsapp Button Pro cheaper?
Both Gorgias: AI, Helpdesk & Chat and Whatsapp Button Pro offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free trial available; Whatsapp Button Pro starts at Free. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, Gorgias: AI, Helpdesk & Chat or Whatsapp Button Pro?
Whatsapp Button Pro has the higher average rating (5.0★ from 13 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 635 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Gorgias: AI, Helpdesk & Chat or Whatsapp Button Pro?
It depends on what you're optimizing for. Gorgias: AI, Helpdesk & Chat fits better if you prioritize broader integrations; Whatsapp Button Pro is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, Gorgias: AI, Helpdesk & Chat or Whatsapp Button Pro?
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (635 reviews vs 13), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (635 reviews). Whatsapp Button Pro aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between Gorgias: AI, Helpdesk & Chat and Whatsapp Button Pro?
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and Whatsapp Button Pro both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Whatsapp Button Pro" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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