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Field-level data| Gorgias | IllumiChat ‑ AI Support & Chat | |
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| Gorgias | IllumiChat ‑ AI Support & Chat | |
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AI customer support agent — instantly resolves order, shipping, and product questions 24/7
| Metric | Gorgias: AI, Helpdesk & Chat | IllumiChat ‑ AI Support & Chat |
|---|---|---|
| Rating | 4.2 ★ | ★ 5.0 ★ |
| Total reviews | ★ 659 | 2 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 11 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2017 | May 2026 |
Based on the data on this page, IllumiChat ‑ AI Support & Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs Gorgias: AI, Helpdesk & Chat's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free plan available, IllumiChat ‑ AI Support & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (659 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. IllumiChat ‑ AI Support & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to IllumiChat ‑ AI Support & Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 659-review base may include the workflow context that matches your specific use case better than IllumiChat ‑ AI Support & Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • IllumiChat ‑ AI Support & Chat audit
| Keyword | Gorgias | IllumiChat ‑ AI Support & Chat |
|---|---|---|
| ai chat support | #14 | #33 |
| help desk | #1 | #56 |
| helpdesk | #2 | #99 |
| help center | #7 | #99 |
| contact form | #27 | #92 |
Not featured in any section recently.
| Signal | Gorgias | IllumiChat ‑ AI Support & Chat |
|---|---|---|
| Average rating | 4.2 ★ (659) | 5.0 ★ (2) |
| Rating distribution | 582% 45% 31% 22% 111% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +5 | — |
| Reviews · last 30 days | +11 | — |
| Reviews · last 90 days | +34 | — |
8 figure founder here -- avoid this product like the plague. The worst support and customer service you will ever receive. The moment our contract ends, we'll be switching to Richpanel. After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began reply
Both Gorgias: AI, Helpdesk & Chat and IllumiChat ‑ AI Support & Chat offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free plan available; IllumiChat ‑ AI Support & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
IllumiChat ‑ AI Support & Chat has the higher average rating (5.0★ from 2 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.2★ from 659 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Gorgias: AI, Helpdesk & Chat fits better if you prioritize broader integrations; IllumiChat ‑ AI Support & Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (659 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance. I gave it 4 stars instead of 5 only because we're still new to using the AI and are continuing to learn its capabilities. We're looking forward to seeing ho
This platform went from an industry leader to an ad laden hacked up pile of AI slop. They'll say they care about your feedback, and ignore it. I have ads in 3 places to pay extra for an AI agent that hallucinates more than I did in college, force a complete relearn of a UI into an obviously AI generated UI that is miss
Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to w
No reviews yet.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (659 reviews). IllumiChat ‑ AI Support & Chat aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and IllumiChat ‑ AI Support & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from IllumiChat ‑ AI Support & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
