Side-by-side comparison · 24 data points
Help desk ticketing system to easily manage multiple communication channels and customer relations.
| HelpDesk.com AI Ticketing | Live Chat & AI ChatGPT | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Orka is a Live chat to talk to your customers. Real time support and product recommendations.
| Metric | HelpDesk.com AI Ticketing | Live Chat & AI ChatGPT : Orka |
|---|---|---|
| Rating | 1.0 ★ | ★ 5.0 ★ |
| Total reviews | 1 | ★ 26 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | ★ 5 | 4 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2021 | Dec 2023 |
Based on the data on this page, Live Chat & AI ChatGPT : Orka is the stronger choice for most Shopify App Store merchants — 5.0★ vs HelpDesk.com AI Ticketing's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: HelpDesk.com AI Ticketing at Free trial available, Live Chat & AI ChatGPT : Orka at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Live Chat & AI ChatGPT : Orka; mid-market and enterprise merchants with specific feature requirements should evaluate both — HelpDesk.com AI Ticketing's 1-review base may include the workflow context that matches your specific use case better than Live Chat & AI ChatGPT : Orka's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HelpDesk.com AI Ticketing audit • Live Chat & AI ChatGPT : Orka audit
| Keyword | HelpDesk.com AI Ticketing | Live Chat & AI ChatGPT |
|---|---|---|
| helpdesk | #528 | #743 |
| contact form | #126 | #71 |
| livechat | #236 | #12 |
| support chatbot | #102 | #177 |
| ai chat support | #183 | #101 |
No tracked changes.
Both HelpDesk.com AI Ticketing and Live Chat & AI ChatGPT : Orka offer paid plans only. HelpDesk.com AI Ticketing starts at Free trial available; Live Chat & AI ChatGPT : Orka starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Live Chat & AI ChatGPT : Orka has the higher average rating (5.0★ from 26 reviews) compared to HelpDesk.com AI Ticketing (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Live Chat & AI ChatGPT : Orka holds the higher average rating (5.0★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Live Chat & AI ChatGPT : Orka has the deeper published review base (26 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
HelpDesk.com AI Ticketing typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Live Chat & AI ChatGPT : Orka typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. HelpDesk.com AI Ticketing and Live Chat & AI ChatGPT : Orka both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpDesk.com AI Ticketing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
