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1. Listing metadata
Field-level data| MX | Talkom AI Assistant & Search | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed |
| MX | Talkom AI Assistant & Search | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
An AI Shopping Assistant - Search bar AI Mode - that answers, recommends and closes the sale 24/7
| Metric | MX: Helpdesk & Live Chat | Talkom AI Assistant & Search |
|---|---|---|
| Rating | 4.4 ★ | ★ 5.0 ★ |
| Total reviews | 10 | ★ 11 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 19 supported | 1 supported |
| Listed since | Oct 2025 | Aug 2025 |
Based on the data on this page, Talkom AI Assistant & Search is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: MX: Helpdesk & Live Chat at Free, Talkom AI Assistant & Search at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Talkom AI Assistant & Search; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 10-review base may include the workflow context that matches your specific use case better than Talkom AI Assistant & Search's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: MX: Helpdesk & Live Chat audit • Talkom AI Assistant & Search audit
| Last updated | — | — |
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| Keyword | MX | Talkom AI Assistant & Search |
|---|---|---|
| ai assistant | Not ranked | #2 |
| ai search bar | Not ranked | #4 |
| helpdesk | #5 | Not ranked |
| live chat helpdesk | #6 | Not ranked |
| chat ai chatbot | Not ranked | #7 |
Both MX: Helpdesk & Live Chat and Talkom AI Assistant & Search offer paid plans only. MX: Helpdesk & Live Chat starts at Free; Talkom AI Assistant & Search starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Talkom AI Assistant & Search has the higher average rating (5.0★ from 11 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Talkom AI Assistant & Search holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Talkom AI Assistant & Search has the deeper published review base (11 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
MX: Helpdesk & Live Chat typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Talkom AI Assistant & Search typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. MX: Helpdesk & Live Chat and Talkom AI Assistant & Search both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
