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Field-level data| DSers | MX | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Platforms | ||
| Developer |
| DSers | MX | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | DSers: Dropship+AliExpress+AI | MX: Helpdesk & Live Chat |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.5 ★ |
| Total reviews | ★ 5k | 9 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 81 new | — |
| Languages | 6 supported | 19 supported |
| Listed since | Oct 2018 | Oct 2025 |
Based on the data on this page, DSers: Dropship+AliExpress+AI is the stronger choice for most Shopify App Store merchants — 4.9★ vs MX: Helpdesk & Live Chat's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: DSers: Dropship+AliExpress+AI at Free plan available, MX: Helpdesk & Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. DSers: Dropship+AliExpress+AI has the larger user base (5,029 reviews vs 9), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MX: Helpdesk & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to DSers: Dropship+AliExpress+AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 9-review base may include the workflow context that matches your specific use case better than DSers: Dropship+AliExpress+AI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: DSers: Dropship+AliExpress+AI audit • MX: Helpdesk & Live Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | DSers | MX |
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| ai helpdesk software | #103 | #151 |
| ai helpdesk | #109 | #21 |
| ai live chat | #236 | #51 |
| ai chat support | #201 | #137 |
| support | #229 | #225 |
Not featured in any section recently.
| Signal | DSers | MX |
|---|---|---|
| Average rating | 4.9 ★ (5k) | 4.5 ★ (9) |
| Rating distribution | 598% 40% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +19 | — |
| Reviews · last 30 days | +81 | — |
| Reviews · last 90 days | +358 | — |
Both DSers: Dropship+AliExpress+AI and MX: Helpdesk & Live Chat offer paid plans only. DSers: Dropship+AliExpress+AI starts at Free plan available; MX: Helpdesk & Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
DSers: Dropship+AliExpress+AI has the higher average rating (4.9★ from 5,029 reviews) compared to MX: Helpdesk & Live Chat (4.5★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. DSers: Dropship+AliExpress+AI fits better if you prioritize rating consistency; MX: Helpdesk & Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. DSers: Dropship+AliExpress+AI has more onboarding documentation maturity (5,029 reviews vs 9), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
DSers: Dropship+AliExpress+AI typically suits established stores with steady traffic based on its review-base composition (5,029 reviews). MX: Helpdesk & Live Chat aligns more with early-stage and growth-mode stores (9 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Thank you Frankie for his help, he resolve my problem very easily. THANK YOU
This company has helped me a lot with getting my orders out. Their platform makes it easy to create shipping labels and manage everything I need. Their customer service is always there whenever I have questions or need help. I'm still learning how to use all the features, but they've been patient and supportive through
best service , great support
best service ever , great support
J'ai eu une excellente expérience avec le service client de DSers. La personne qui m'a aidée a pris le temps de m'accompagner pour configurer correctement mes produits d'AliExpress dans DSers. Les explications étaient claires, le service était très professionnel et je me suis sentie soutenue tout au long du processus.
No reviews yet.
Migration support varies by app and category. DSers: Dropship+AliExpress+AI and MX: Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
