Webkul Helpdesk Support‑UVdesk vs eDesk ‑ AI, Helpdesk & Chat
Side-by-side comparison · 24 data points
Webkul Helpdesk Support‑UVdesk
Converts customer support inquiries into the service tickets. Streamline customer support.
ShopifyFree trial available
At a glance
| Metric | eDesk ‑ AI, Helpdesk & Chat | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 29 | 6 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | ★ 5 | 3 |
| Languages | 5 supported | 1 supported |
| Listed since | Jul 2016 | May 2017 |
AppRanks verdict
Generated from live data on this pageWebkul Helpdesk Support‑UVdesk edges out eDesk ‑ AI, Helpdesk & Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: eDesk ‑ AI, Helpdesk & Chat at Free trial available, Webkul Helpdesk Support‑UVdesk at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Webkul Helpdesk Support‑UVdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — eDesk ‑ AI, Helpdesk & Chat's 29-review base may include the workflow context that matches your specific use case better than Webkul Helpdesk Support‑UVdesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: eDesk ‑ AI, Helpdesk & Chat audit • Webkul Helpdesk Support‑UVdesk audit
1. Listing metadata
Field-level data| eDesk ‑ AI, Helpdesk & Chat | Webkul Helpdesk Support‑UVdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
eDesk ‑ AI, Helpdesk & Chat
Webkul Helpdesk Support‑UVdesk
Paid #1
Essential
49
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Enterprise
36
- $36 for Two Agents
- Multiple Stores
- 50+ Apps
- Unlimited Mailbox
- All Enterprise Plan Features
Paid #2
Growth
115
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
—
Paid #3
Pro
149
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
—
3. Features
As listed by each developereDesk ‑ AI, Helpdesk & Chat
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Webkul Helpdesk Support‑UVdesk
- Streamline customer support from one dashboard.
- Utilize pre-defined templates, Reporting, Automated workflow for quick support.
- A custom Form helps the customer to send an instant query from the Shopify front
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryHelpdesk5 shared · 28 total
eDesk ‑ AI, Helpdesk & Chat
- Contact form
- Help center
- AI responses
- Ticketing
- Chatbot
- FAQs
- Live chat
- Phone
- Self-service
- SMS
- Social media
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Customer notifications
- Escalation
- Feedback surveys
- Multi-language
- Multi-store
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Spam detection
- Tagging
- Unified inbox
Webkul Helpdesk Support‑UVdesk
- Contact form
- Help center
- AI responses
- Ticketing
- —Chatbot
- —FAQs
- —Live chat
- —Phone
- —Self-service
- —SMS
- —Social media
- —AI summaries
- —Analytics
- —Auto-assign
- —Auto-reply
- —Customer notifications
- —Escalation
- —Feedback surveys
- —Multi-language
- —Multi-store
- —Order tracking
- —Reports
- —Response templates
- —Rule-based triggers
- —Spam detection
- —Tagging
- —Unified inbox
Chat0 shared · 30 total
eDesk ‑ AI, Helpdesk & Chat
- Agent analytics
- AI chatbots
- Customer insights
- Email chat
- File upload
- Live chat
- Multi-language
- Real-time translation
- Social media
- Video calls
- Voice support
- Discounts
- FAQs
- Order updates
- Product recommendations
- Quick replies
- Review requests
- Send transcript
- Shipping alerts
- Surveys
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
Webkul Helpdesk Support‑UVdesk
- —Agent analytics
- —AI chatbots
- —Customer insights
- —Email chat
- —File upload
- —Live chat
- —Multi-language
- —Real-time translation
- —Social media
- —Video calls
- —Voice support
- —Discounts
- —FAQs
- —Order updates
- —Product recommendations
- —Quick replies
- —Review requests
- —Send transcript
- —Shipping alerts
- —Surveys
- —Agent avatar
- —Business hours
- —Chat assignment
- —Chat buttons
- —Chat flows
- —Chat window
- —Color and font
- —Emojis and stickers
- —Tagging
- —Welcome messages
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | eDesk ‑ AI, Helpdesk & Chat | Webkul Helpdesk Support‑UVdesk |
|---|---|---|
| help desk | #5 | #31 |
| helpdesk software | #8 | #36 |
| helpdesk | #4 | #42 |
| ai helpdesk software | #6 | #137 |
| contact form | #37 | #106 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotseDesk ‑ AI, Helpdesk & Chat · 1 changes
- Apr 12descriptionListing copy updated
Webkul Helpdesk Support‑UVdesk · 0 changes
No tracked changes.
9. App details
Long-form description · keyword frequencyeDesk ‑ AI, Helpdesk & Chat
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
Top keywords
- customer3×5.00%
- ai-powered2×3.33%
- edesk2×3.33%
Webkul Helpdesk Support‑UVdesk
UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.
Top keywords
- support3×4.35%
- customer2×2.90%
- customer support2×2.90%
- order2×2.90%
- shopify2×2.90%
Frequently asked
Common questions about this comparisonIs eDesk ‑ AI, Helpdesk & Chat or Webkul Helpdesk Support‑UVdesk cheaper?
Both eDesk ‑ AI, Helpdesk & Chat and Webkul Helpdesk Support‑UVdesk offer paid plans only. eDesk ‑ AI, Helpdesk & Chat starts at Free trial available; Webkul Helpdesk Support‑UVdesk starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, eDesk ‑ AI, Helpdesk & Chat or Webkul Helpdesk Support‑UVdesk?
Webkul Helpdesk Support‑UVdesk has the higher average rating (5.0★ from 6 reviews) compared to eDesk ‑ AI, Helpdesk & Chat (4.8★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose eDesk ‑ AI, Helpdesk & Chat or Webkul Helpdesk Support‑UVdesk?
It depends on what you're optimizing for. eDesk ‑ AI, Helpdesk & Chat fits better if you prioritize broader integrations; Webkul Helpdesk Support‑UVdesk is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, eDesk ‑ AI, Helpdesk & Chat or Webkul Helpdesk Support‑UVdesk?
Both apps are one-click installs from the Shopify App Store marketplace. eDesk ‑ AI, Helpdesk & Chat has more onboarding documentation maturity (29 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
eDesk ‑ AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (29 reviews). Webkul Helpdesk Support‑UVdesk aligns more with early-stage and growth-mode stores (6 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between eDesk ‑ AI, Helpdesk & Chat and Webkul Helpdesk Support‑UVdesk?
Migration support varies by app and category. eDesk ‑ AI, Helpdesk & Chat and Webkul Helpdesk Support‑UVdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Webkul Helpdesk Support‑UVdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
More popular comparisons
Other side-by-side comparisons in the same marketplaceJudge.me Product Reviews App vs Stamped Reviews & LoyaltyJudge.me Product Reviews App vs SEOWILL: AI SEO & AI Blog PostGoogle Reviews by Reputon vs Judge.me Product Reviews AppBOOSTER AI SEO OPTIMIZER vs Judge.me Product Reviews AppJudge.me Product Reviews App vs Tiny SEO Speed Image OptimizerAG Product Reviews App & UGC vs Judge.me Product Reviews AppGoogle Ads Pixel by Nabu vs TikTokFacebook & Instagram vs TikTok
