Side-by-side comparison · 24 data points
| eDesk ‑ AI, Helpdesk & Chat | Smartreply AI Customer Service | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
| Metric | eDesk ‑ AI, Helpdesk & Chat | Smartreply AI Customer Service |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 32 | 9 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 5 supported | 1 supported |
| Listed since | Jul 2016 | Mar 2024 |
Smartreply AI Customer Service edges out eDesk ‑ AI, Helpdesk & Chat on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: eDesk ‑ AI, Helpdesk & Chat at Free trial available, Smartreply AI Customer Service at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Smartreply AI Customer Service; mid-market and enterprise merchants with specific feature requirements should evaluate both — eDesk ‑ AI, Helpdesk & Chat's 32-review base may include the workflow context that matches your specific use case better than Smartreply AI Customer Service's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: eDesk ‑ AI, Helpdesk & Chat audit • Smartreply AI Customer Service audit
| Last updated | — | — |
|---|
| Keyword | eDesk ‑ AI, Helpdesk & Chat | Smartreply AI Customer Service |
|---|---|---|
| helpdesk | #4 | #75 |
| ai customer service | Not ranked | #1 |
| customer service ai | Not ranked | #2 |
| ai helpdesk | #3 | Not ranked |
| ai helpdesk software | #6 | Not ranked |
Both eDesk ‑ AI, Helpdesk & Chat and Smartreply AI Customer Service offer paid plans only. eDesk ‑ AI, Helpdesk & Chat starts at Free trial available; Smartreply AI Customer Service starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Smartreply AI Customer Service has the higher average rating (5.0★ from 9 reviews) compared to eDesk ‑ AI, Helpdesk & Chat (4.7★ from 32 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Smartreply AI Customer Service holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. eDesk ‑ AI, Helpdesk & Chat has the deeper published review base (32 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
eDesk ‑ AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Smartreply AI Customer Service typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. eDesk ‑ AI, Helpdesk & Chat and Smartreply AI Customer Service both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smartreply AI Customer Service" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
