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Field-level data| SB | Re | |
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| Screenshots | images | images |
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| Last updated | — | — |
| SB | Re | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Metric | SB: Helpdesk, Live Chat & FAQs | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Rating | ★ 4.6 ★ | 4.4 ★ |
| Total reviews | ★ 317 | 180 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | — | 1 new |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2015 | Apr 2014 |
SB: Helpdesk, Live Chat & FAQs edges out Re:amaze AI Helpdesk & Chat on rating (4.6★ vs 4.4★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, Re:amaze AI Helpdesk & Chat at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 180), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Re:amaze AI Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Re:amaze AI Helpdesk & Chat's 180-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Re:amaze AI Helpdesk & Chat audit
| Keyword | SB | Re |
|---|---|---|
| helpdesk | #111 | #77 |
| help desk | #10 | #8 |
| helpdesk software | #22 | #7 |
| live chat helpdesk | #17 | #13 |
| ai helpdesk software | #33 | #9 |
Not featured in any section recently.
| Signal | SB | Re |
|---|---|---|
| Average rating | 4.6 ★ (317) | 4.4 ★ (180) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 43% 32% 22% 18% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +1 |
| Reviews · last 90 days | — | +3 |
No reviews yet.
I don't understand the good review of this. Chat support seems to be full AI which cannot give clear answers. Apparently we can't show the widget in 2 languages which is almost funny given how many multi-languages stores there are. And the UI is engineer-level I didn't understand anything to it even though I tried... A
Both SB: Helpdesk, Live Chat & FAQs and Re:amaze AI Helpdesk & Chat offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; Re:amaze AI Helpdesk & Chat starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs has the higher average rating (4.6★ from 317 reviews) compared to Re:amaze AI Helpdesk & Chat (4.4★ from 180 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SB: Helpdesk, Live Chat & FAQs holds the higher average rating (4.6★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 180), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). Re:amaze AI Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (180 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.
We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource
Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app. I have submitted ti
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and Re:amaze AI Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Re:amaze AI Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
