Side-by-side comparison · 24 data points
AI-powered returns, shipping protection & post-purchase automation
| Guide Protection + Returns | Route ‑ Protection & Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more
| Metric | Guide Protection + Returns | Route ‑ Protection & Tracking |
|---|---|---|
| Rating | ★ 4.7 ★ | 4.0 ★ |
| Total reviews | 52 | ★ 373 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2020 | Jan 2019 |
Based on the data on this page, Guide Protection + Returns is the stronger choice for most Shopify App Store merchants — 4.7★ vs Route ‑ Protection & Tracking's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Guide Protection + Returns at Free to install, Route ‑ Protection & Tracking at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Route ‑ Protection & Tracking has the larger user base (373 reviews vs 52), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Guide Protection + Returns's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Guide Protection + Returns; mid-market and enterprise merchants with specific feature requirements should evaluate both — Route ‑ Protection & Tracking's 373-review base may include the workflow context that matches your specific use case better than Guide Protection + Returns's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Guide Protection + Returns audit • Route ‑ Protection & Tracking audit
| Keyword | Guide Protection + Returns | Route ‑ Protection & Tracking |
|---|---|---|
| protection returns | #2 | #5 |
Not featured in any section recently.
Both Guide Protection + Returns and Route ‑ Protection & Tracking offer paid plans only. Guide Protection + Returns starts at Free to install; Route ‑ Protection & Tracking starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Guide Protection + Returns has the higher average rating (4.7★ from 52 reviews) compared to Route ‑ Protection & Tracking (4.0★ from 373 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Guide Protection + Returns holds the higher average rating (4.7★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Route ‑ Protection & Tracking has the deeper published review base (373 vs 52), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Guide Protection + Returns typically suits early-stage and growth-mode teams based on its published review base (52 reviews). Route ‑ Protection & Tracking typically suits early-stage and growth-mode teams based on its published review base (373 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Guide Protection + Returns and Route ‑ Protection & Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Guide Protection + Returns" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
