Route ‑ Protection & Tracking for Shopify

4.0(375 reviews)Free to installLaunched Jan 2019

Category rank: #6 in Order
Listing audit: 85/100

Route ‑ Protection & Tracking is a Shopify App Store app by RouteApp LLC, launched January 2019. With a rating of 4.0★ from 375 reviews, it currently ranks #6 in the Order category.

Route ‑ Protection & Tracking is the #6 ranked Order app on Shopify, with a 4.0 average rating from 375 reviews, free to install, with charges billed separately, as of Oct 21, 2026.

AppRanks verdict

Generated from marketplace data as of Oct 21, 2026

Route ‑ Protection & Tracking ranks #6 of 539 in Order on Shopify. It holds a 4.0★ average from 375 reviews on Shopify. It is free to install, with charges billed separately — check the plans below.

Pros

+Listed on Shopify since 2019

Cons

−Single-language listing (English) — international merchants may need translation tooling

About Route ‑ Protection & Tracking

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

How Route ‑ Protection & Tracking works

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations.

Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Screenshots

Route ‑ Protection & Tracking primary marketing image — Order app on the Shopify App Store

Route ‑ Protection & Tracking dashboard view — Order app on the Shopify App Store

Route ‑ Protection & Tracking feature detail — Order app on the Shopify App Store

Route ‑ Protection & Tracking settings interface — Order app on the Shopify App Store

1 / 4

Key features

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Standardized capabilities

Normalized capabilities detected for this app, comparable across the marketplace.

Common capabilities (25)

widely but not universally offered

AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.
Automated Approval ProcessesStreamline workflows with automatic approval for requests.
Automated RefundsProcess refunds automatically for returned items or canceled orders.
Customer BlocklistsManage customer blocklists to control communication preferences.
Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.
Checkout TrackingMonitor the checkout process to identify drop-off points.
Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.
Custom DashboardsCreate interactive dashboards tailored to your analytics needs.

Show all 39 capabilities

Common capabilities (25)

widely but not universally offered

Custom Policy ManagementCreate and manage tailored policies for your business operations.
Discount CodesCreate and manage discount codes to incentivize purchases.
Email NotificationsSend timely notifications to customers via email for important updates.
Gift CardsSell gift cards for customers to give as presents or use themselves.
In-Store ReturnsAllow customers to return online purchases at physical store locations.
Multi-Language SupportOffer a multilingual experience for your customers.
Non-Returnable Items PolicyDefine and manage policies for non-returnable items effectively.
Product ExchangesFacilitate product exchanges between customers and your store.

Pricing plans

Pricing plans for Route ‑ Protection & Tracking
Free to install Free Free to install Additional charges may apply. Please visit route.com/pricing to learn more.

Ratings and reviews

4.0

375 reviews on Shopify

Reviews for this app aren't archived by AppRanks yet — read them on Shopify.

Category rankings

A category rank is the app's position in Shopify's own category listing. Rows marked “landing shelf” are positions on a parent category’s landing page, which shows only a selection of apps. Keyword ranks (search-result positions) are a separate measure.

Orderlanding shelf
#6of 539 on the shelf
Return and warrantylanding shelf
#11of 341 on the shelf
Warranties and insurance
#14of 110Top 13%
Orders and shippinglanding shelf
#23of 42 on the shelf
Returns and exchanges
#38of 298Top 13%
Order tracking
#41of 353Top 12%

See 90-day rank history for each category

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Featured placements

Route ‑ Protection & Tracking has been featured in the following sections on Shopify App Store in the last 30 days:

Category pageOrdersLast seen Oct 21, 2026

Keyword rankings

Route ‑ Protection & Tracking ranks for 6 keywords across Shopify App Store. Here are the top 3:

1.order lookup
Rank #16
2.order tracking
Rank #41
3.protection returns
Rank #4

+3 more keywords — Sign up to unlock the full listSign up free

Competitors & alternatives

Route ‑ Protection & Tracking doesn't have curated competitor matchups yet.Other tracked Order apps on Shopify:

17TRACK Order Tracking

4.9(4,479)

Compare

Track123 Order Tracking

4.9(1,755)

Compare

Shiprocket: eCommerce Shipping

3.9(657)

Compare

Vrobo: WhatsApp API Automation

5.0(56)

Compare

SavedBy Package Protection

5.0(55)

Compare

Exportify: Custom Order Export

4.8(58)

Compare

Looking to switch from Route?

See Route's alternatives ranked by audit score, rating, and review velocity.

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Where Route ‑ Protection & Tracking stands in the Order category

Route ‑ Protection & Tracking ranks #6 of 539 apps in the Order category, placing it in the top 2% of the listing.

Languages & integrations

Languages supported

English

Integrates with

CheckoutShopify Flow

Support

Get help with Route ‑ Protection & Tracking:

Email:merchantsupport@route.com

How does this listing score?

Get a free audit with 30+ checks on listing quality.

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Frequently asked questions

What is Route ‑ Protection & Tracking?

Route ‑ Protection & Tracking is a Shopify app by RouteApp LLC, listed in Order. It holds a 4.0-star average from 375 reviews on Shopify. It has been listed since 2019.

Is Route ‑ Protection & Tracking free?

Route ‑ Protection & Tracking is free to install on Shopify; charges are billed separately. Listed plans: Free to install.

Where does Route ‑ Protection & Tracking rank on Shopify?

Route ‑ Protection & Tracking ranks #6 of 539 apps in Order on Shopify.

Explore more on AppRanks

QR Code GenerationGenerate dynamic QR codes for marketing and product information access.

Refund ManagementManage and track all customer refunds efficiently.

Product ReplacementsManage product replacements for customer orders.

Return PortalFacilitate product returns through a dedicated portal.

Return Reasons ManagementTrack and categorize reasons for product returns to improve offerings.

Return Windows ManagementSet and manage return windows for customer orders effectively.

Shipping LabelsGenerate and print shipping labels for order fulfillment.

Stock UpdatesStay informed about changes in stock levels and availability.

Unlimited Return ManagementManage an unlimited number of product returns efficiently.

Other capabilities (14)

role not classified yet

APIUtilize APIs to connect and extend your application's functionality.
Branded Tracking PageCreate a custom tracking page that reflects your brand identity.
Delivery Date DisplayProvide customers with estimated delivery dates for their orders.
Email CommunicationUtilize email as a primary channel for customer communication.
Email AutomationAutomate your email marketing campaigns for better engagement and efficiency.
Holiday GiftsManage and promote holiday gift options and returns for customers.
Multi-Carrier Shipping SupportSupport multiple carriers for flexible shipping options.
Order Lookup PageProvide customers with a page to track and lookup their orders easily.
Real-Time NotificationsGet immediate alerts for important updates and events.
Real-Time TrackingMonitor shipments and inventory in real-time for better visibility.
SMS MessagingEngage customers through targeted SMS messages for promotions and updates.
Exchanges ManagementOversee and manage all product exchanges efficiently.
Package ProtectionOffer package protection options to safeguard customer orders during transit.
Package TrackingTrack the status and location of packages throughout delivery.