Gladly vs Smartreply AI Customer Service

Smartreply AI Customer Service edges out Gladly: AI Customer Support on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing entry tiers: Gladly: AI Customer Support at Free plan available, Smartreply AI Customer Service at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Smartreply AI Customer Service; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 29-review base may include the workflow context that matches your specific use case better than Smartreply AI Customer Service's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Gladly: AI Customer Support or Smartreply AI Customer Service cheaper?

Both Gladly: AI Customer Support and Smartreply AI Customer Service offer paid plans only. Gladly: AI Customer Support starts at Free plan available; Smartreply AI Customer Service starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Gladly: AI Customer Support or Smartreply AI Customer Service?

Smartreply AI Customer Service has the higher average rating (5.0★ from 9 reviews) compared to Gladly: AI Customer Support (4.7★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Gladly: AI Customer Support or Smartreply AI Customer Service?

Smartreply AI Customer Service holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Gladly: AI Customer Support or Smartreply AI Customer Service?

Both apps are one-click installs from the Shopify App Store. Gladly: AI Customer Support has the deeper published review base (29 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Gladly: AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (29 reviews). Smartreply AI Customer Service typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.