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1. Listing metadata
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| Gladly | Live Chat & AI ChatGPT | |
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Orka is a Live chat to talk to your customers. Real time support and product recommendations.
| Metric | Gladly: AI Customer Support | Live Chat & AI ChatGPT : Orka |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 29 | 26 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | ★ 5 | 4 |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2021 | Dec 2023 |
Live Chat & AI ChatGPT : Orka edges out Gladly: AI Customer Support on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Gladly: AI Customer Support at Free plan available, Live Chat & AI ChatGPT : Orka at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Live Chat & AI ChatGPT : Orka; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 29-review base may include the workflow context that matches your specific use case better than Live Chat & AI ChatGPT : Orka's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gladly: AI Customer Support audit • Live Chat & AI ChatGPT : Orka audit
| Keyword | Gladly | Live Chat & AI ChatGPT |
|---|---|---|
| livechat | #74 | #15 |
| helpdesk | #38 | #77 |
| ai chat support | #68 | #109 |
| live chat | #157 | #25 |
| ai support chatbot | #64 | #131 |
No tracked changes.
Both Gladly: AI Customer Support and Live Chat & AI ChatGPT : Orka offer paid plans only. Gladly: AI Customer Support starts at Free plan available; Live Chat & AI ChatGPT : Orka starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Live Chat & AI ChatGPT : Orka has the higher average rating (5.0★ from 26 reviews) compared to Gladly: AI Customer Support (4.7★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Live Chat & AI ChatGPT : Orka holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Gladly: AI Customer Support has the deeper published review base (29 vs 26), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Gladly: AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (29 reviews). Live Chat & AI ChatGPT : Orka typically suits early-stage and growth-mode teams based on its published review base (26 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Gladly: AI Customer Support and Live Chat & AI ChatGPT : Orka both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Live Chat & AI ChatGPT : Orka" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
