Side-by-side comparison
Keeping is the easiest way to share a support inbox without ever leaving Gmail.
| Metric | Gladly: AI Shopping Assistant | Keeping ‑ Helpdesk for Gmail |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 29 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Pricing tiers | 2 tiers | 2 tiers |
| Listed features | ★ 5 | 3 |
| Languages | 1 supported |
Gladly and Keeping each lead on different measured dimensions — pick by the one that matters most to you.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Gladly: AI Shopping Assistant audit • Keeping ‑ Helpdesk for Gmail audit
| Field | Gladly | Keeping ‑ Helpdesk for Gmail |
|---|---|---|
| Tagline | ||
| Listing audit | 92/100 listing audit | 88/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 1 supported |
| Listed since | Feb 2021 | Aug 2021 |
|---|
| Listed |
|---|
| Keyword | Gladly | Keeping ‑ Helpdesk for Gmail |
|---|---|---|
| helpdesk | #38 | #45 |
| support | #50 | #80 |
| ai helpdesk | #177 | #75 |
| inbox | #68 | #198 |
Gladly: AI Shopping Assistant is cheaper to start with — it offers a free plan and Keeping ‑ Helpdesk for Gmail doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Keeping ‑ Helpdesk for Gmail has the higher average rating (5.0★ from 1 reviews) compared to Gladly: AI Shopping Assistant (4.7★ from 29 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Keeping ‑ Helpdesk for Gmail holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Gladly: AI Shopping Assistant has more published reviews to read for user-reported install experience (29 vs 1).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Gladly: AI Shopping Assistant has 29 published reviews; Keeping ‑ Helpdesk for Gmail has 1 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Gladly: AI Shopping Assistant and Keeping ‑ Helpdesk for Gmail both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Keeping ‑ Helpdesk for Gmail" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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