Side-by-side comparison · 24 data points
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
| ExchangeIt Returns & Exchange | Frate Returns and Protection | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Returns management software with AI verification, personalized exchanges, resale, and POS support.
| Metric | ExchangeIt Returns & Exchange | Frate Returns and Protection |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 94 | 7 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2015 | Feb 2023 |
ExchangeIt Returns & Exchange and Frate Returns and Protection are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: ExchangeIt Returns & Exchange at Free trial available, Frate Returns and Protection at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ExchangeIt Returns & Exchange audit • Frate Returns and Protection audit
| Keyword | ExchangeIt Returns & Exchange | Frate Returns and Protection |
|---|---|---|
| returns and exchanges management | #17 | Not ranked |
| returns and exchanges | #17 | Not ranked |
| returns exchanges | #17 | Not ranked |
No tracked changes.
Both ExchangeIt Returns & Exchange and Frate Returns and Protection offer paid plans only. ExchangeIt Returns & Exchange starts at Free trial available; Frate Returns and Protection starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
ExchangeIt Returns & Exchange (4.9★, 94 reviews) and Frate Returns and Protection (5.0★, 7 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Frate Returns and Protection holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. ExchangeIt Returns & Exchange has the deeper published review base (94 vs 7), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ExchangeIt Returns & Exchange typically suits early-stage and growth-mode teams based on its published review base (94 reviews). Frate Returns and Protection typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ExchangeIt Returns & Exchange and Frate Returns and Protection both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Frate Returns and Protection" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
