Side-by-side comparison · 24 data points
Connect with customers instantly using a floating WA chat button on your storefront.
| Floating Chat Button | Moose AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
| Metric | Floating Chat Button | Moose AI Chatbot & Live Chat |
|---|---|---|
| Rating | 3.9 ★ | ★ 5.0 ★ |
| Total reviews | 6 | ★ 485 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | — | 11 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jul 2025 | Aug 2023 |
Based on the data on this page, Moose AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs Floating Chat Button's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Floating Chat Button at Free plan available, Moose AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Moose AI Chatbot & Live Chat has the larger user base (485 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Floating Chat Button's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Moose AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Floating Chat Button's 6-review base may include the workflow context that matches your specific use case better than Moose AI Chatbot & Live Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Floating Chat Button audit • Moose AI Chatbot & Live Chat audit
| Keyword | Floating Chat Button | Moose AI Chatbot & Live Chat |
|---|---|---|
| customer support | Not ranked | #2 |
| inbox | Not ranked | #3 |
| livechat | Not ranked | #4 |
| chat buttons | #9 | Not ranked |
| chat | #55 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Floating Chat Button | Moose AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 3.9 ★ (6) | 5.0 ★ (485) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 42% 30% 20% 10% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +11 |
| Reviews · last 90 days | — | +33 |
No reviews yet.
Both Floating Chat Button and Moose AI Chatbot & Live Chat offer paid plans only. Floating Chat Button starts at Free plan available; Moose AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Moose AI Chatbot & Live Chat has the higher average rating (5.0★ from 485 reviews) compared to Floating Chat Button (3.9★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Floating Chat Button fits better if you prioritize broader integrations; Moose AI Chatbot & Live Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Moose AI Chatbot & Live Chat has more onboarding documentation maturity (485 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Floating Chat Button typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). Moose AI Chatbot & Live Chat aligns more with early-stage and growth-mode stores (485 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
It's a great app... had a few hiccups starting up but Mabel imemdiately helped resolve all queries.
Mabel was very helpful despite interesting language barrier was very good to deal with.
Mabel has been so kind and supportive!
App was extremely easy to install and get setup. Had a small issue with the chat box and my top menu but Thomas from their customer service team was quick to respond and fix it within minutes. Thank you!
Thomas was incredibly helpful in setting up my full Moosedesk system. I really appreciate how he walked me through every step and went the extra mile by coordinating with the relevant teams to resolve technical issues quickly and efficiently.
Migration support varies by app and category. Floating Chat Button and Moose AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Floating Chat Button" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
