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1. Listing metadata
Field-level data| FavCRM | Mergn | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| FavCRM | Mergn | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | FavCRM: WhatsApp & Loyalty | Mergn: Email, SMS & WhatsApp |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 22 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | — |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2026 | Aug 2024 |
Based on the data on this page, Mergn: Email, SMS & WhatsApp is the stronger choice for most Shopify App Store merchants — 5.0★ vs FavCRM: WhatsApp & Loyalty's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: FavCRM: WhatsApp & Loyalty at Free plan available, Mergn: Email, SMS & WhatsApp at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Mergn: Email, SMS & WhatsApp; mid-market and enterprise merchants with specific feature requirements should evaluate both — FavCRM: WhatsApp & Loyalty's 0-review base may include the workflow context that matches your specific use case better than Mergn: Email, SMS & WhatsApp's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: FavCRM: WhatsApp & Loyalty audit • Mergn: Email, SMS & WhatsApp audit
| Keyword | FavCRM | Mergn |
|---|---|---|
| #202 | #43 | |
| whatsapp agent | #210 | #51 |
| whatsapp ai agent | #229 | #77 |
| whatsapp chat | #231 | #190 |
No tracked changes.
Both FavCRM: WhatsApp & Loyalty and Mergn: Email, SMS & WhatsApp offer paid plans only. FavCRM: WhatsApp & Loyalty starts at Free plan available; Mergn: Email, SMS & WhatsApp starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Mergn: Email, SMS & WhatsApp does carry the larger published review base (22 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Mergn: Email, SMS & WhatsApp has the deeper published review base (22 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
FavCRM: WhatsApp & Loyalty typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Mergn: Email, SMS & WhatsApp typically suits early-stage and growth-mode teams based on its published review base (22 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. FavCRM: WhatsApp & Loyalty and Mergn: Email, SMS & WhatsApp both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from FavCRM: WhatsApp & Loyalty" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
