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1. Listing metadata
Field-level data| Chatifai AI Chatbot & Support | ZB | |
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| Description | ||
| Screenshots | images | images |
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| Listed |
| Chatifai AI Chatbot & Support | ZB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Turn visitors into buyers with Chatifai AI Livechat
| Metric | Chatifai AI Chatbot & Support | ZB: Facebook & Messenger Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 36 | 21 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 3 | ★ 4 |
| Languages | 8 supported | 1 supported |
| Listed since | Apr 2026 | Jan 2016 |
Chatifai AI Chatbot & Support and ZB: Facebook & Messenger Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Chatifai AI Chatbot & Support at Free plan available, ZB: Facebook & Messenger Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatifai AI Chatbot & Support audit • ZB: Facebook & Messenger Chat audit
| Last updated | — | — |
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| Keyword | Chatifai AI Chatbot & Support | ZB |
|---|---|---|
| customer support | #102 | #38 |
| chat | #71 | #87 |
| ai chat support | #16 | #176 |
| livechat | #21 | #215 |
| support | #18 | #237 |
No tracked changes.
Both Chatifai AI Chatbot & Support and ZB: Facebook & Messenger Chat offer paid plans only. Chatifai AI Chatbot & Support starts at Free plan available; ZB: Facebook & Messenger Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatifai AI Chatbot & Support (5.0★, 36 reviews) and ZB: Facebook & Messenger Chat (5.0★, 21 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Chatifai AI Chatbot & Support does carry the larger published review base (36 vs 21). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatifai AI Chatbot & Support has the deeper published review base (36 vs 21), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatifai AI Chatbot & Support typically suits early-stage and growth-mode teams based on its published review base (36 reviews). ZB: Facebook & Messenger Chat typically suits early-stage and growth-mode teams based on its published review base (21 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatifai AI Chatbot & Support and ZB: Facebook & Messenger Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ZB: Facebook & Messenger Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
