Side-by-side comparison · 24 data points
Specialist returns platform with exchanges, store credit, refunds, label generation & analytics
| 8returns Returns & Exchanges | ExchangeIt Returns & Exchange | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
| Metric | 8returns Returns & Exchanges | ExchangeIt Returns & Exchange |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 34 | ★ 94 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2022 | Sep 2015 |
8returns Returns & Exchanges and ExchangeIt Returns & Exchange are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: 8returns Returns & Exchanges at Free trial available, ExchangeIt Returns & Exchange at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 8returns Returns & Exchanges audit • ExchangeIt Returns & Exchange audit
| Keyword | 8returns Returns & Exchanges | ExchangeIt Returns & Exchange |
|---|---|---|
| returns and exchanges management | #12 | #17 |
| protection returns | #9 | #23 |
| returns exchanges | #18 | #16 |
| return | #21 | #17 |
| returns | #22 | #17 |
Both 8returns Returns & Exchanges and ExchangeIt Returns & Exchange offer paid plans only. 8returns Returns & Exchanges starts at Free trial available; ExchangeIt Returns & Exchange starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
8returns Returns & Exchanges (5.0★, 34 reviews) and ExchangeIt Returns & Exchange (4.9★, 94 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
8returns Returns & Exchanges holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. ExchangeIt Returns & Exchange has the deeper published review base (94 vs 34), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
8returns Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (34 reviews). ExchangeIt Returns & Exchange typically suits early-stage and growth-mode teams based on its published review base (94 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. 8returns Returns & Exchanges and ExchangeIt Returns & Exchange both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 8returns Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
